Sports Illustrated Resorts Marina & Villas Cap Cana

Gross and terrible customer service This place was an absolute joke, TERRIBLE customer service besides ONE employee, Alvi. Employees speak next to zero English, the lobby bar area was disgusting and stunk like they’ve never changed their mops or mop water. The golf cart rental for $50/day was a rip off too, we literally broke down on 3 different golf carts and had to find our own way back to the resort each time. The Pool was clean and nice, but the bar drinks were very lack luster and you just drank whatever they gave you because they didn’t understand English when you ordered. The cups and straws were all paper and don’t hold up in the sun/heat/water. For being an all-inclusive place, it’s an absolute joke and rip off, and I am not one to complain. Our one room villa was good though, and nice layout. I definitely do NOT recommend this place one bit…. Thankfully there was Marina restaurants down the street for us to walk to and eat and drink at, that were high end and clean. I’d say this was our worst ever hotel experience and we are platinum members and we travel about 75-100 days a year.

The property was nice. It was clean all the staff were very friendly and accommodating. Lewis the Butler was very understanding and communicative about our stay. The employees there accommodated us with everything that we needed. The view from our hotel was very nice every day the maid cleaned our room and restocked their fridge. I don’t have any complaints about staying here. Since this hotel is a part of the marina. There is a gated community that doesn’t allow anybody in unless they have a purpose or they’re staying there. I felt safe walking around at night. I would love to come here again and enjoy the time with my family. The beach is about 10 minutes away, and they do provide transport every hour if you don’t have a car. There are many food choices here as well. There’s a couple restaurants around the hotel that you can eat at and they do provide you with food they give you two choices every night to eat. Overall, our stay was fantastic and I would recommend anybody to stay here if they want something quiet and family oriented.

Everyone was nice and polite. Property was very clean. We felt they could use more chairs at bar by the pool. Beach could use more chairs and the service there needs more help.