Hotel Balaji International

Worst Hotel in puri..dirty rooms, dirty bed sheets.Foul smell all over the hotel. Cleaning staff not available. Please do not go in this hotel. I feel shamed after booking this hotel. Please avoid...

I reserved this hotel in Feb for two days. I had to endure a severe stomach infection, so I chose to cancel my reservation for the evening of August 23. Even though the reservation was nonrefundable, Go-Ibibo allows customers to request a refund in the event of a medical emergency or the loss of a family member; however, the hotel's decision on the return is final. In addition, I had proof. I spoke with the front desk staff and the reservation crew, but neither of them was interested in hearing my worries. They kept saying that this was a nonrefundable reservation, thus they couldn't give me a refund. I informed them that I have a doctor's prescription and their recommendations, but they still refused to listen. I had to go to the hotel since they weren't prepared to refund me, which prevented me from checking in on time. My check-in time was around 7:30 PM. Although my room was prepared, it's hard to describe how clean it was. The bathroom was not clean at all, and the room had a scent. The bathroom's toilet was not accessible. We somehow changed, then we headed to the temple. About 10:30 p.m., we returned, and as we were getting ready for bed, we noticed that the bed sheet was dirty and marked with a tea cup. Thank goodness we had our bed sheet with us. The blanket cover stank awfully bad. The tata sky was not charged when I attempted to watch television Due to the time, I decided not to call anyone. The hotel's top room for them was that one. Nevertheless, you are unable to alter the air conditioner' temperature. You must turn off the air conditioning in the middle of the night if you start to feel cold. This property was pricey, so please stay away. Considering their quality, I won't pay more than 2,500 to 3,000 for two days. Simply avoid the trap.

Staff was very helpful, especially Chumki, she helped us a lot, But the amenities were very poor, the quilt provided was torn, pillow had blood stains, there was only one socket so either the TV, kettle or the refrigerator would work. Toiletries provided were below par, no cloth racks were provided. The staff did everything they could,they were extremely polite and prompt, the management is to be blamed here.