Gästanvändare
4 augusti 2024
***Guests please beware to not get SCAMMED by hidden extra charges*** Our trip was ruined by policies that hotel manager used to scam us our of our money. We were not told truth and lost around $300 to sketchy extra charges that management imposed 1. Hotel manager was charging $50 dollars for a credit card payment saying it's a charge from Visa/Mastercard. We checked with those card companies and they don't charge for using them, it's clear that hotel was getting this extra cash. 2. Every drink ordered had non optionary 20% tip, which was also failed to mention to guests 3. Instead of being charged $25 for all inclusive per day we were charged $35, additionally manager used their own made up foreign currency exchange, which results in losing 1/3 of your original currency worth, e.g. if normally $1 is around 300 rupees, the hotel would only give you around 200 rupees. Because of all this we were charged 2 times more for all inclusive package than we were told and lost almost $300 dollars 4. Manager informed us that the closest shop and restaurant is 40 minutes away from the hotel so we would buy all inclusive package. Only after we paid and gained access to wifi we checked that there is Antonio's restaurant and shop 3 minutes away from the hotel, on the other side of the river Overall we are very dissatisfied how hotel management takes advantage of their guests
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