Aura Resort Sidi ABD El Rahman El Alamein

rude staff, 0 Hygiene, water heater not working, no elevators and electricity cuts at least twice a day. the only good thing about it is the location

When we booked we were so excited to engage with all the great things the resort promised. We paid them via bank transfer as they requested. Weeks later, after emailing them multiple times to confirm payment they said they would have to charge us a lot extra as they had not received the full amount. I triple checked with my bank, sent them copies of the transfer, and still they ignored my emails and requests and ultimately charged us so much extra money. We got tired of fighting and just paid when were checking out as we were risking losing our flight. Any amount paid for this hotel is too much. The food is awful. We saw multiple live cockroaches. The WiFi doesn’t work. The staff is unhelpful and rude. It’s far from the beach, and the shuttles are falling apart, dangerous and very sparse. Ultimately, the way we were treated was so upsetting and disrespectful, we would not wish this experience to anyone else. Please spare yourself and stay ANYWHERE else during your vacation.

The worst hotel you can go to. Save yourself and don’t go here if you’re a tourist, you will have the worst stay!! Definitely staying here is ruining the entire vacation. The reception is not helpful. They give you dirty rooms with paint smell and no view. Once you complain of the room odour, they fill it with air freshener, which is even worse. The resort has no elevator. The breakfast is 3/10. Save yourself time and money and go somewhere worth it. Nothing good about this hotel.

It’s hard to think of one good nice thing about this hotel. Rooms were dusty, food was horrible and overpriced, service was a joke. Rooms were old and smelly, and as soon as we checked in we realized the cold water tap in our bathroom did not work (!). We had power cuts multiple times a day, often at the most inconvenient times. During lunch, my husband and I had to wait for around 1 hour for our cheeseburgers, and the waiter ended up being rude to us after we followed up and asked about our order. The staff spoke almost no English, to the point where the towel boy did not know how to say towel or the waiters in the restaurant did not know how to say cutlery or alcohol. It was very very hard to navigate, so this hotel is definitely not prepared for international tourists. Breakfast buffet was disgusting, and the shuttle to the beach was in very bad condition. Would never recommend this hotel to anyone.

The stay at Aura was not good at all, and went wrong for many reasons: 1- After putting a note in my booking for a king sized bed, upon arrival the receptionist asked personal questions if any of our group is a couple and did not accommodate our request, even though it wasn’t their business to ask these questions. 2- Upon arrival, they did not inform us about the facilities available including the beach. The next day we had to search for another beach to go to which was hard since they were all still closed… we had to ask them ourselves until they finally told us that there’s a beach access from Aura resort. 3- The food was very bad… they overcharge for their food and buffet which is really not worth it. 4- The resort was unclear about their visitors policy… they only told us once we were there that visitors are not allowed after 11pm which is bizarre since we’re tourists and have the liberty to host friends. 5- We asked them to bring us mugs to have coffee and they wanted to charge us for them. 6- The staff was nice but they were uninformed and unhelpful when it comes to things to see in the area and places/restaurants to go to. In short, wouldn’t recommend this resort for anyone! There are much nicer places to stay at in the North Coast that are also affordable.

I was in the hotel for one week during the end of august , so this my experience there Positive points - Location is very good - Very nice and big swimming pool with crystal clear water - Free bus to the beach upon guest request-Staff are helpful in general Negative points - Breakfast need to be upgraded and look into quality , the bakery items are disaster - Rooms need a deep maintenance (my room the phone was not working/bathroom ceiling has a mold-The netting wire is cut off in the room balcony- Managers taking there duty meal at any area around the guest which they broke the guest privacy- Towels are dirty in the room- TV remote control without back cover-Some fire extinguisher are old and without dates which against safety