Sataya Resort Marsa Alam

We stayed in Sataya resort for a week from 20th Dec to 27th Dec & we don't have a one thing to complain about. Right after arriving, we were kindly greeted and taken to our rooms (block 14). Both rooms were clean, with a sea view and a huge balcony. Perfect place to relax. All the staff members were friendly and ready to help anytime. The atmosphere in the resort was really lovely. Also we have to point out delicious food and the wide range of everything. Whether you are vegetarian or not, everyone has something to choose from. Another thing we have to mention is the animation team. They were always friendly, energetic, in a great mood and made us smile every time, we must personally point out few members: Bah, Mahmoud & especially Maro - the sweetest one! We were never bored because there was always some activity to do (beach volley, boccia my absolutely favorite) and every single evening they had a show prepared in the amphitheater. During the whole stay there, we only had one problem - with our room card which randomly stopped working, but at the reception we got a new one immediately, without any questions. Also if you're adventurous person, you don't have to worry about having to stay in the resort 24/7, there is a lot of trips available. So if you're thinking about coming to Sataya for a holiday, don't hesitate, you won't be disappointed. Thank y'all for such an amazing time! We will definitely come again asap!

We chose to stay for 14 days during Christmas at the Sataya Hotel in Marsa Alam. We have already been very satisfied with our holidays in Egypt 12 times (Sharm el Sheikh & Hurghada), and this was our first time in Marsa Alam. We have a lot of experience with traveling, we have done round trips in America and also have experience with Greece, Spain, and so on, so we know the standards in hotels." We chose the family room with a swim-up pool. The room was decently finished, but the paintwork was poor, and the seals of the shower had black stains. However, in general, the room was spacious enough and clean. The resort is said to be only 4 years old, but as you walk around, you can see that many areas already need some refreshing work. The signs with building numbers have completely faded due to the sun (replacing these would improve the overall look). The grounds are well-maintained, and the lawns and flowers contribute to a very pleasant atmosphere during your stay. The order and cleanliness throughout the resort are very good. The beach is also fine, and there is a pier with a nice spot for snorkeling, plus it’s a plus that you can borrow a life jacket there. Service: During our 14-day stay, we were served at the table for drinks only three times. This is a 5-star hotel where you pay a lot of money, and it was the first time in Egypt that we sometimes doubted whether drink service at the table was included. Italians and locals were served, but when we left a tip, we were served at the table three times, which was very poor. The cocktail bar at the heated pool had no menu, and you couldn’t see a variety of cocktails. So, I had to ask the other guests what they were drinking to be able to order the same. When you ordered certain cocktails, you got an unhappy look from the bartender (with glasses) and audible sighs — he would deserve an award for rudeness! The food was, in our opinion, good, though with little variation. However, the desserts were always very good, the best we’ve had so far in Egypt. Cola & Fanta are watered-down syrup, not drinkable, and this was a complaint we heard from many people. The Christmas dinner was excellent, with a lot of variety, and the dessert was incredible! The downside was that you had to stand in line for at least 30 to 40 minutes to get food because everyone was in the hall at the same time. The animation was okay, but they spoke a lot of Italian, which made it less inviting for children from other countries to join in. Fortunately, there were animators like TIA who made an effort for other nationalities. At one point, my son got up with an eye infection, and the hotel doctor quickly referred him to the hospital, resulting in a bill of 400€. After eating shrimp, I had severe stomach discomfort that I couldn’t hold, so I went to the hotel doctor, who gave me a Baxter and assisted me further. However, the bill for two Baxter treatments and medication was 800€, which we found shocking, especially considering

Good: Room- very clean. Food-very good. Depends what you like but overall okay Staff very friendly. ENTERTAINMENT ONLY DURING THE DAY GOOD BUT NOTHING FOR THE KIDS. BAD *ENTERTAINMENT on the evening very poor. Mini disco you doesn't really want to go there. Only one show was good fire show but the rest of it waste of time. drinks only when you went to the bar and get it on you own. They not even asking to bring you some. When you have small child is hard to go and get it. *AMPHITHEATRE should be open on 25 but never been open. *RECEPTION I did ask them to sing happy birthday to my doughter but they refused as her birthday was in 4 days time but this holiday was for birthday! Another from reception bad experience was about the room. We checked in at 11.30pm. Check out was at 12am but the flight was at 11.30pm. I did ask for more time as my soon was sleeping during the day so he forced me to pay 50USD until 6pm for late check out. The manager face was very satisfied when he gave us option to pay for the room or give a key back at 12pm. And said he can give us a key for 30min time for different room for fresh up. 30min for 4 people 2 adult and 2 kids? They don't care for guests specially kids. They taking care only about finances as manager said. * not really suitable for prams and disable people. OVERALL I WOULD NOT COME BACK TO THE HOTEL AGAIN...

The hotel rooms and facilities are spot on. The staff specially the entertainment and pool bar staff are great. The beach itself is not great in my view but snorkelling by the pier is amazing. Food is below average for a 5 start in my view due to fewer choices. Overall, great holiday! Big shout out to Mustafa and Ibrahim in the main pool bar! The boys who organise the water polo and the DJ all great!

The food was good. Nice idea for place to eat for +18. Lots of pools but there is problem with sunbeds reservation. People put towels at 5am and the stuff doesnt react. Rooms are cleaned every day. Very nice stuff at the building 11. Only two bars for four pools.

Im verry happy about this hotel, staff are friendly and helpful. Our housekeeping man always made an amazing things in room (Ibrahim) - thanks for him our room was always clean. Area is huge, a lot of place to walking. Another pros is swimming pool available for adults only. Food is so delicious. Im strongly reccomend this hotel.