Charmillion Gardens Aquapark

Excellent stay at the Charmillion Gardens Aqua Park. The staff here are excellent and very friendly. I would like to mention some staff members Maha in guest relations is excellent. She is a credit to the hotel and goes out of her way to help guests have an enjoyable stay. Rashad in the sea life restaurant. What can I say about him. Again he is a credit to the hotel and when we visited the restaurant he always made us feel welcome. Was quick to supply us with drinks was always rushing about the restaurant attending to all guests. He always had time for my children who loved him. Abdo in the spa who I had 5 massages from excellent and very professional. Oscar (spa) very friendly and always took time to say hello to me and my family. Hassam (tepenyaki chef) we had 2 excellent meals there. Excellent friendly chef Kimo (animation) very friendly and took time to talk to me and my family every time he saw us. Another credit to the hotel Mohammed (life guard at the water park) he especially took time out for my little boy Finn. Very friendly person. I could probably go on and could mention many more. The food is typical all inclusive but we always found something to eat and the quality was good. Rooms were big and well equipped even though slightly dated. Aqua park is a real bonus great fun. Lastly I would like to thank Mr Emil Sobhy front office manager. Excellent Customer service from him and Overall I would recommend this hotel to families of all ages

2 weeks = great time. From the reception to animation, cleaners and restaurant staff, all super. Mallouma from animation was fantastic, Azoull the room cleaner great. But all the staff was so welcoming and nice. The place gives you lots of choices in where to eat and drink and even to spend your day, from pool to lovely aqua park and the beach , you have always something to do, good for kids with Nura ‘s Mini disco and kids club. Possibilities to do excursions or spa / massage at extra cost but it’s worth it. Not a minus , but a suggestion: it would be nice to offer some ice cream time to time not to be just with extra charge.

This was our first trip to Egypt and like lots of people we read the reviews and I’m glad we ignored the few negative ones because we had an amazing time! The staff were all friendly and nothing was too much for them…special mention to Ibrahim and Mostafa in the gardens main buffet restaurant for working tirelessly every day and always smiling! Ibrahim introduced me to ‘tequila bombs’ which were strong but good! They offer a freshly squeezed glass of juice for 80egp which was delicious and cheap! We went all inclusive but there were a few extras that were chargeable like the juice and ice creams but this didn’t make our experience any less good. The aqua park was good fun! The cleaner did a great job and my little boy loved the ‘towel art’ We will definitely be returning next year…thank you for the wonderful memories :)

The hotel is really big and beautiful, it's great for an evening walk. The pools are nice, the slides for the kids too, I like the big rooms and the big balcony. The employees try very hard to be friendly, for a small salary, they deserve some reward from the guest, a smile, a word, they are very happy if you give them a few minutes of your time. The only bad word goes to the tennis court. If anyone wants to play, they should bring their own racket and balls, the hotel racket is a disaster, the court terrain is very bad...

Everything is perfect 🤩 The food,the staff,the room and pool The people are very friendly and welcoming 😍❤️❤️❤️❤️❤️❤️❤️

Hotel was awesome. We felt like royal family. All staff and guest relation Manar was the best we ever had , the Aqua park was Amazing , we will come back again