Crowne Plaza Qingdao Oriental Movie Metropolis

Very good accommodation experience. Very Kind reception lady to give us complementary upgrade our room type. All food except the breakfast experience for not smooth route to take food.

Amanda was very kind. good stay overall. Good service and nice breakfast.

Check in was chaotic, but front desk staff were friendly. We ended up waiting an hour for our room to be cleaned. We made use of the outdoor kids waterpark (at extra cost) and my daughter enjoyed that. When we finally arrived at our room we were disgusted to find the room smelt of smoke. This put us off immediately. The room is nice overall though. Breakfast was a nightmare!!! We had no where to sit and ended up sitting in the kiddies room. I waited in line for some potato wedges and a lady pushed in-front of me and literally took all the potato wedges leaving me with nothing. I tried to confront her, but she ignored me and walked off with her overloaded plate of potato wedges. I waited some more hoping it would be restocked, but it never came! Lines of people just loading their plates like it was the last day on earth. Leaving me and my family with some rice and stale eggs and three slices of watermelon. I did not even get a cup of coffee. The scenes at breakfast were chaotic! Bear in mind I paid extra money for breakfast and received the minimum of that. I have never seen anything like that before in my life. So long and short of this whole experience, we will not be returning to this hotel after this mess. This is also the second time Crown Plaza has failed in delivering what they so proudly advertise. My family and I have left hungry(Literally) and NOT wanting more!