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Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.5
Service9.5
Renlighet9.6
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Children's amenities available(9)
Negativa recensioner(50)
Yan_02
Rum Queen med utsikt över staden
Bodde på feb. 2025
Par
2 recension
10.0/10
Enastående
Publicerades 9 mars 2025
The location is a bit far away from the city.However the service is good and the room is clean.Will come back again !
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Gästanvändare
Deluxe-familjerum
Bodde på dec. 2024
Familj
1 recension
4.5/10
Publicerades 23 jan. 2025
I was extremely disappointed with my stay at the Qingdao Licang Sheraton. The hotel is old and poorly maintained. The first room we were assigned had a broken shower head, forcing us to move rooms at 5:00 am — a huge inconvenience. The bathroom walls also showed significant wear and tear, which added to the unpleasant experience.
The front desk service was even more frustrating. They were dishonest about the charges for my laundry service. I was presented with a bill for RMB 320, but I was charged over RMB 380 at check out. When I asked for an itemized statement to clarify the discrepancy, they refused to provide one. Considering my flight schedule, I had no choice but to pay the incorrect amount and leave, but this was completely unacceptable.
Moreover, the staff at the front desk often displayed a poor attitude toward customers. As a loyal Bonvoy member, I expect a much higher standard of service, but this hotel fell far below expectations.
Översätt
Svar från boendet: Dear guest, we appreciate your comments. We attach great importance to your comments and have broken down the root causes of the problems one by one in the meeting and arranged follow-up. We look forward to receiving more detailed feedback to better help the hotel improve the quality of service. We will serve you wholeheartedly and look forward to meeting you next time.
HywD
Deluxe-dubbelrum
Bodde på okt. 2024
Affärsresenärer
21 recension
9.5/10
Otroligt
Publicerades 9 nov. 2024
Friendly and helpful staff, and quite nice facilities. The room was well-appointed and the bed was comfortable. Will stay here again.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Tony and me
2-bäddsrum med stadsutsikt
Bodde på apr. 2025
Res med vänner
17 recension
10.0/10
Enastående
Publicerades 7 maj 2025
Had an amazing stay at Sheraton! The staff was super friendly, the room was clean and cozy, and the bed was so comfortable I didn’t want to leave. Breakfast was delicious with lots of options, and the location was perfect—close to everything.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
eduardo_baga
Premierrum - Sjöutsikt (2 sängar)
Bodde på aug. 2024
Affärsresenärer
31 recension
9.5/10
Otroligt
Publicerades 25 sep. 2024
Good location, big room, staff super helpful.
The negative point it was the shower, that doesnt work very well.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Gästanvändare
Deluxesvit
Bodde på feb. 2025
Familj
3 recension
9.0/10
Utmärkt
Publicerades 31 mars 2025
We’ve stayed at this hotel multiple times. Great location right across the street from a good mall with a lot of food options. Sheraton also has a great buffet and a Japanese restaurant. We also love the pool! The only negative was that this particular stay l, our executive suite room smelled like someone lived there for at least a week and smoked a pack a day.
Översätt
Svar från boendet: Thank you so much for your feedback, glad you enjoyed our location, food selection, buffet, Japanese restaurant with pool. We are deeply sorry for the unpleasant experience caused by the smell of the room. We have immediately notified the Housekeeping Manager to enhance our daily cleaning and disinfection process to ensure that all accommodations are met to a high standard. For our executive suites, we will pay special attention to fresh air and avoid the smoke smell from affecting our guests. I hope you will give us another chance and look forward to the opportunity to make up for this inconvenience. Looking forward to your next visit.
Ravi Vaswani
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Affärsresenärer
1 recension
9.5/10
Otroligt
Publicerades 22 mars 2025
Very nice property. Big size rooms. Front desk staff Judy and Alice were coperative and helpful. Supported us with late checkout. Cleanliness staff Qingjao was also very prompt and helpful.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
DariaBelik
Executive Double Room
Bodde på aug. 2024
Affärsresenärer
11 recension
4.5/10
Publicerades 15 okt. 2024
Hotel is located next to the construction site, so every room will be noisy, check the video. After contacting the front desk service the stuff made we wait for another few hours to place me in another room, i wasn’t even offered water. They are definitely aware that all floors one side hotel in all rooms will be noise from outside. I didn’t hear any apologies, no comments at all.
The service is horrible, breakfast not delicious, I only can say that rooms itself are nice, but you won’t enjoy because of the attitude the employees bring.
Översätt
Svar från boendet: Dear guest, thank you very much for your feedback about our hotel. We are very sorry for the inconvenience and unpleasant experience. We are deeply aware of the issues raised in your review, and we apologize for them.At the same time, we also take very seriously the service problems you encounter during your stay. We have trained and supervised our staff to ensure that our service quality is improved. We will pay more attention to details and provide more thoughtful service, so that you will feel our sincerity and care on your next stay.Finally, thank you again for your feedback about our hotel. As always, we will strive to improve the quality of our services and provide you with a more comfortable and pleasant stay. If you have any other questions or suggestions, please feel free to contact us.
Gästanvändare
Deluxe-dubbelrum
Bodde på jan. 2025
Familj
5 recension
10.0/10
Enastående
Publicerades 8 feb. 2025
good!
Översätt
Svar från boendet: 尊敬的客人:感謝您的評價,祝您一切順心,期待下次再見!
Anonym användare
Rum Queen med utsikt över staden
Bodde på apr. 2024
Res med vänner
10 recension
10.0/10
Enastående
Publicerades 26 maj 2024
For this price, the room was super huge and nice. The bed can easily sleep 4 pax honestly. The toilet had 2 mirrors, 2 basins, so convenient for sharing. Huge room and clean. The receptionist were helpful as well. Honestly a very good experience here and totally would love to come again.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
MDKHAIRUL
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Affärsresenärer
8 recension
9.5/10
Otroligt
Publicerades 12 mars 2025
The location was great. Living in peace. Nearby area is really good to have a walk.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Brams
Deluxe-dubbelrum
Bodde på jan. 2025
Par
52 recension
8.5/10
Mycket bra
Publicerades 3 mars 2025
Good places with good staff. Will definitely come back again
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Gästanvändare
Premierrum - Sjöutsikt (2 sängar)
Bodde på aug. 2024
Familj
5 recension
10.0/10
Enastående
Publicerades 30 sep. 2024
We stayed here a couple of nights when we arrived in Qingdao and had a lovely time. Breakfast was tasty with lots of options, the room was clean and comfortable, service was great, and I loved the location, next to a little park that was great for running. I would definitely stay here again.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Bradley.16
Deluxe-tvåbäddsrum
Bodde på jan. 2025
Familj
20 recension
10.0/10
Enastående
Publicerades 25 apr. 2025
A little slice of heaven in the middle of the city.
Översätt
Svar från boendet: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Bewwwwwwww
Deluxe-familjerum
Bodde på feb. 2025
Res med vänner
2 recension
9.5/10
Otroligt
Publicerades 21 apr. 2025
location is close to many restaurant
Översätt
Svar från boendet: Dear guest: Hello! Thank you for choosing the Sheraton Qingdao Licang Greentown Hotel and giving us your high recognition. We will continue to provide guests with comfortable and consistent services, adding a touch of home-like warmth to your journey. We will constantly summarize experiences, keep working hard and look forward to meeting again.