Fairmont Le Chateau Frontenac recensioner

Amazing stay, the river view room was beautiful. The bed was comfy.

The facilities were comfortable, and most of the staff were professional and welcoming. However, we encountered two concerning issues that I feel compelled to share. Firstly, during a shower, my father was almost burned due to a water temperature malfunction. The hot water did not come for a long time, and when he turned the tap fully to hot, it locked in place and could not be turned off. The hotel promptly sent a plumber to fix the issue and kindly offered us a complimentary breakfast, which we appreciated. Unfortunately, the second issue deeply impacted our experience. During breakfast on our second morning, we were served by a staff member named Isabella. Her behavior was blatantly discriminatory. Although I attempted to engage with her, she refused to acknowledge me, instead directing all her attention to my father, a white middle-aged man. She refilled his coffee but ignored me entirely, despite us both finishing at the same time. When I requested the bill, she acted as if she did not understand me and again responded only when my father spoke. This experience was extremely unpleasant and disappointing, especially given the otherwise positive stay. I hope the hotel takes this feedback seriously and provides training to ensure all guests are treated with equal respect, regardless of their background.

I’ve been wanting to visit since watching the Korean drama Goblin! What a gem, beautiful place with historic elements. Room is slightly on the smaller side. What I love most is the free activities that came with it. We did the ferry tour to Levis and riedel wine tasting! A wonderful experience!

We upgraded the room,when we checked in, which has 2 queen sized beds with sofa bed and living room space. so beautiful and comfortable. Amazing view of quebec city. Excellent location and beautiful historic building with great services. Pricy but worthy. Will be back again.

Beautiful hotel , good food ,

Staff keep selling upgraded room for additional charges

The breakfast was not worth almost $40 person. The parking lot are very small and scary at night. I don’t really feel safe—there was nobody in the area at all. If park on the higher floor, there is no elevator from the 10th up. Better load the luggages before parking.

Beautiful hotel and room. The location is good in old Quebec but to get to other locations requires a walk down and up the steep hill. Amenities such as the gym is quite basic but does the job.

The room is very clean and comfortable. The location is extremely good. The hotel staffs are friendly as well. I love it!

Very good

Could be better. A bit old and expensive.

Good service nice view and clean room

擔心房間小本來想住一天，沒想到還挺大就住兩晚，但美中不足第二天半夜消防警報響了，大家都跑出去了有點小插曲，不知道會不會有補償。 設施：不錯 衞生：很好 環境：特別好，去哪都方便 服務：特別好

酒店很老，房間很小而且有劃痕，角落不乾淨。打了一次電話，工作人員説 I can’t do anything.之後和酒店前台投訴他們願意補償兩個人的早餐和兩張滑梯票。前台態度還不錯。但是這個價格太貴了，外面的景色也不好。