Heartland Hotel Queenstown

Heartland Hotel Queenstown recensioner

Heartland Hotel Queenstown

27 Stanley Street, Queenstown, Otago, 9348, New ZealandVisa hotellinformation
Heartland Hotel Queenstown
Heartland Hotel QueenstownHeartland Hotel QueenstownHeartland Hotel Queenstown
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Gästrecensioner

8.2/10
Mycket bra
92 recension
Verifierade recensioner
Läge och interiör8.6
Bekvämligheter7.8
Service8.2
Renlighet8.3
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Alla recensioner(92)
Positiva recensioner(85)
Recensioner med foton/video(33)
Utmärkt vistelse!(19)
Utmärkt service(16)
Praktiskt läge(16)
För högljutt(9)
Rent och städat(6)
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Utsikt över avskild sjö(4)
Negativa recensioner(7)
Gästanvändare
King Size-säng Chalet med utsikt
Bodde på juni 2025
Ensamresenär
1 recension
10/10
Enastående
Publicerades 24 juli 2025
Heartland has the ideal location - just a short walk from the heart of the city, yes the views from the King Chalet room was breathtaking. Thankful to be assigned a very nice corner room for my week’s stay. Interior of the room is kept simple yet comfortable. I had a most unforgettable stay!
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Solo_Traveller89
King Size-säng Chalet
Bodde på maj 2025
Ensamresenär
2 recension
10/10
Enastående
Publicerades 3 juli 2025
The chalet was absolutely stunning, it had gorgeous views. The staff were all fantastic, welcoming and friendly. I cannot fault a thing. My recent visit was a trip to remember! I will certainly come back to this hotel when I visit Queenstown again. Thank you.
Översätt
Svar från boendet: Awesome to read your review from your stay with us in Heartland Hotel Queenstown. The chalet view rooms offer some great vistas out to the lake and mountains. We do hope you come back to stay. We look forward to welcoming you. Regards, Gavin, Hotel Manage
MoMent MeMories
Superior Queen Size-säng och enkelrum
Bodde på maj 2025
Ensamresenär
4 recension
8.0/10
Mycket bra
Publicerades 14 juni 2025
Big room and all amenities provided. Nice location and friendly staffs.
Översätt
Svar från boendet: Great to see you enjoyed the hotels facilities and central location to the restaurants, shops and beautiful lake Wakatipu. We hope you will come back and stay with us in the future. Kind regards, Gavin, Hotel Manager.
Alana
Superior Queen Size-säng och enkelrum
Bodde på feb. 2025
Ensamresenär
1 recension
6.5/10
Publicerades 2 mars 2025
It was ok. Quite old and outdated, could feel the springs in the bed when laying down though. Bathroom was very old and door wouldn't close properly due to the moisture build up and swelling of the door. Hallways had a damp smell to them and holes in the ceilings, only good thing about the room was the shower pressure was amazing.
Översätt
Svar från boendet: Thank you for the feedback from your stay. We have a refurbishment hopefully starting later this year, which will elevate the bathrooms and general room amenities. Kind regards, Gavin, Hotel Manager.
Gästanvändare
King Size-säng Chalet
Bodde på feb. 2025
Par
1 recension
9.0/10
Utmärkt
Publicerades 27 mars 2025
Clean comfortable and restaurant lovely. Nice quiet and close to main center.
Översätt
Svar från boendet: Thank you for the feedback and the great photos. Kind regards, Gavin, Hotel Manager.
Gästanvändare
King Size-säng Chalet
Bodde på maj 2025
Par
1 recension
9.0/10
Utmärkt
Publicerades 3 juli 2025
Rooms need abit of updating but other than that it’s an alright place to stay and close walk to town.
Översätt
Svar från boendet: Thank you for the rating and review following your stay with us at Heartland Hotel Queenstown. We are hoping for a refurbishment to commence later this year. Until that commences the houeskeeping teams present the rooms to a very good standard. We hope you will come back for another stay. Regards, Gavin, Hotel Manager.
AnnaChang
Bodde på maj 2025
Reser med vänner
12 recension
9.0/10
Utmärkt
Publicerades 1 juli 2025
Good location !!!! Can walk to Queenstown center, provide many services like food / laundry / weather information / etc… It’s a good experience stay this hostel!!!!
Översätt
Svar från boendet: So great to read you enjoyed your stay and the hotel facilities. Thank you very much for providing your feedback and rating. We hope you will come and stay again soon. Kind regards, Gavin, Hotel Manager.
Gästanvändare
Superior Queen Size-säng och enkelrum
Bodde på apr. 2025
Ensamresenär
2 recension
7.0/10
Publicerades 23 maj 2025
When I arrived early about 12 plus and plan to put my luggage with hotel as I know is too early for check-in. Hotel receptionist told me that I can do all the paperwork first and I have requested high floor. And it was committed that I will have high floor. When I back to hotel 3 plus, I was given 1st floor (fyi. the first-floor means go down 2 floors) and I was told by another receptionist no chance all taken and there was no note regards to my request.
Översätt
Svar från boendet: My apologies for the confusion during your check in with us. I understand your frustration with the mixed messages. I will follow up with the team following your comments. Kind regards, Gavin, Hotel Manager.
LucaW
Standardrum med Queen Size-säng och enkelrum
Bodde på juni 2025
Familj
2 recension
8.0/10
Mycket bra
Publicerades 14 juli 2025
Great locations and good services. Limited parking. Odd smell in Bathroom
Översätt
Svar från boendet: Thank you for your feedback following your stay with us at Heartland Hotel Queenstown. Great to hear you appreciated the hotels central location and services. We look forward to welcoming you back again in the future. Kind regards, Gavin, Hotel Manager
Anonym användare
Standardrum med Queen Size-säng och enkelrum
Bodde på mars 2025
Par
2 recension
3.5/10
Publicerades 11 apr. 2025
Worst hotel ever. Walls are paper thin. Floors are thin as well, can hear all those luggage rolling noise like it’s right in the room We got woke up at 6am from these noise and people started checking out and caused us unable to sleep at all. The windows are not noise insulated as well, can hear all those engine noise and trucks reversing noise all morning. We could even hear people chatting at the reception in our room! Toilets are super old and cranky. Keep making moo-ing sound when someone is using the bathroom Staff was not helpful, didn’t even try to relocate us to a better room just to have a rest Literally the worst hotel I have been to ever.
Översätt
Svar från boendet: Thank you for the feedback. My apologies you did not enjoy your stay. We are hoping for a refurbishment to commence in approximatley 12 months. Regards, Gavin, Hotel Manager.
Gästanvändare
Superior Queen Size-säng och enkelrum
Bodde på feb. 2025
Familj
5 recension
7.5/10
Publicerades 26 mars 2025
Nice location but the room were old also bathroom really old and some part broken as well specially shower and hand door were broken we stay one night in there. The food is really testy and reasonable price, reception work in order food and room check in as well.
Översätt
Svar från boendet: Thank you for the feedback from your recent stay with us. We are hoping to undergo a refurbishment in approximately 12 months. Regards, Gavin, Hotel Manager.
Gästanvändare
King Size-säng Chalet med utsikt
Bodde på feb. 2025
Par
1 recension
7.5/10
Publicerades 10 mars 2025
In general, a very good experience. A roomy and confortable room, with excellent views to the lake, the mountains and the city. However, some, room aspects could be improved. The tub is slippery (we had a small accident). The TV set was diffucult to switch off... There are important slopes to go to the city, but this is how Queenstown is made...
Översätt
Svar från boendet: Thank you for the feedback from following your stay. I hope you are okay following your incident ?.... this is very concerning. We have special non-slip mats available should the shower over bath be difficult.We are looking forward to a refurbishment in the coming year. Kind regards, Gavin, Hotel Manager.
Purple cane
Standard Super King Size-säng/Delat rum
Bodde på apr. 2025
Par
3 recension
8.5/10
Mycket bra
Publicerades 29 maj 2025
Room is too dark with old lightings. Few stairs to navigate to the room.
Översätt
Svar från boendet: Many thanks for the feedback following your stay. I will endeavour to see which room you stayed so the bulbs can be replaced. My apoloigies this was not in order during your stay with us. Kind regards, Gavin, Hotel Manager.
Gästanvändare
Superior Queen Size-säng och enkelrum
Bodde på okt. 2024
Annat
1 recension
10/10
Enastående
Publicerades 14 nov. 2024
i arrived only a few minutes after booking online. the staff understandably werent prepared, they were polite and efficient as they got me to the right room
Översätt
Svar från boendet: Thank you for the feedback. Great to read the staff looked after you. Regards, Gavin, Hotel Manager.
Olivia Lloyd
Standardrum med Queen Size-säng och enkelrum
Bodde på maj 2025
Familj
9 recension
10/10
Enastående
Publicerades 24 juli 2025
One of our favourite hotels in Queenstown
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