Swiss-Belsuites Pounamu Queenstown

Swiss-Belsuites Pounamu Queenstown recensioner

Swiss-Belsuites Pounamu Queenstown

110 Frankton Road, Queenstown, Otago, 9300, New ZealandVisa hotellinformation
Swiss-Belsuites Pounamu Queenstown
Swiss-Belsuites Pounamu QueenstownSwiss-Belsuites Pounamu QueenstownSwiss-Belsuites Pounamu Queenstown
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Gästrecensioner

4.1/5
Mycket bra
123 recension
Verifierade recensioner
Läge och interiör4.3
Bekvämligheter3.9
Service4.1
Renlighet4.2
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Negativa recensioner(17)
Anonym användare
Guest Room - Courtyard Facing
Bodde på sep. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 20 okt. 2024
Great b
Översätt
6/16
Svar från boendet: Dear Guest,Thank you for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that your stay in our Deluxe Room Courtyard facing was nothing short of perfect.It’s fantastic to know that you found our surroundings, amenities, and cleanliness to be top-notch. We take great pride in maintaining high standards of service, and it’s especially rewarding to hear that this contributed to making your stay so enjoyable.We would love the opportunity to welcome you back on your next visit. Whether you are here for a relaxing getaway or exploring more of the area, we will ensure that your next experience is just as memorable.Once again, thank you for your kind words.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
Gästanvändare
Schweizisk Superior ett sovrum svit med utsikt över sjön
Bodde på maj 2024
Par
2 recension
4.5/5
Utmärkt
Publicerades 20 juni 2024
Pounamu apartments super suites are the upstairs units with a small balcony. The view over the lake and the mountains was really nice, especially after a snowfall overnight. Inside the unit, the kitchen was very functional with oven, cooktop and microwave. Air conditioning and fake fireplace kept the unit to a reasonable heat at the start of winter but this may be an issue in the middle of winter. The shower had great water pressure and great hot water. It too about 15 minutes to walk into the city centre but the walk back along the lake requires a walk up a hill which was a little taxing so the main road is a better way back. Short drive to New World and Woolworths in Frankton.
Översätt
Svar från boendet: Thank you for your review. hope we will see you in the near future.
SanThiya10
Guest Room - Courtyard Facing
Bodde på maj 2024
Par
5 recension
3.7/5
Publicerades 14 juni 2024
The room was small but well equipped with mini kitchen extra blankets & also simple breakfast. They ease our late check-in well with parking facilities. Overall it was a reasonable stay.
Översätt
Svar från boendet: Thank you for your review. hope we will see you in the near future.
Loklok magic moment
Schweizisk Superior ett sovrum svit med utsikt över sjön
Bodde på sep. 2024
Par
5 recension
2.0/5
Publicerades 16 okt. 2024
When we checked in on the first day, we immediately noticed that the floor was quite dusty, as though it hadn't been vacuumed. We waited until the second day, only to find that the housekeeping staff didn't remove their shoes while cleaning and didn’t even sweep or vacuum the floor. This is a hotel, not an Airbnb, and if the price includes housekeeping, they should be delivering that service properly. Additionally, the amenities are outdated. The kitten was rusty, and the cooking pots were in poor condition. Given that the price per night is comparable to higher mid-range hotels in the area, I would recommend considering other hotels for the same budget. You'll likely find better value elsewhere. The hotel location is okay, staffs are friendly.
Översätt
Svar från boendet: Dear Loklok magic moment,Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the issues you encountered, particularly concerning the cleanliness and maintenance of your suite.We appreciate your comments about the dusty floor upon your arrival and regret that our housekeeping team did not meet the expected standards. We strive to provide a thorough cleaning service, and it is disappointing to learn that this was not your experience. I will address this matter with our housekeeping team to ensure that proper procedures are followed moving forward.Regarding the amenities, I understand your concerns about the condition of the kitchenware. Your feedback is invaluable as we continually assess and improve our facilities to enhance our guests’ experience.I am pleased to hear you found our location satisfactory and appreciated the friendliness of our staff. We truly value your comments, and I hope you will consider giving us another chance in the future to provide you with a stay that meets the high standards we aim for.Thank you once again for your feedback. We wish you all the best in your future travels.Warm regards,Matthias Schulz Senior Regional Director of Sales and MarketingAustralia and New Zealand
Gästanvändare
Svit Alpine med 2 sovrum
Bodde på apr. 2024
Res med vänner
14 recension
4.5/5
Utmärkt
Publicerades 23 maj 2024
nice lake view apartment and pretty clean and tidy. staff are friendly and helpful. will consider to stay next time when I go to queenstown
Översätt
Svar från boendet: Thank you for your great review and for mentioning our amazing staff! We look forward to seeing you back here again soon!
CodFish
Svit med 2 sovrum och sjöutsikt
Bodde på mars 2024
Familj
5 recension
4.7/5
Otroligt
Publicerades 25 apr. 2024
The stay has been a great experience. The apartment is well equipped and has a superb view.
Översätt
Svar från boendet: Thank you for your lovely review, glad you enjoyed your stay
Surawat Surasith
Svit Alpine med 2 sovrum
Bodde på mars 2024
Res med vänner
2 recension
3.5/5
Publicerades 16 apr. 2024
The room type is not the same as presented pictures. Our room looks like motel with no view.
Översätt
Svar från boendet: Thank you for your review, you did book an alpine 2 bedroom which does not advertise a lake view
XenTraveller
Svit Alpine med 2 sovrum
Bodde på aug. 2023
Familj
14 recension
5.0/5
Enastående
Publicerades 14 sep. 2023
We had the 2 bedroom suite, with 2 bathrooms. It had everything we need for a family. TV in every room and lounge. Well equipped with Bosch washer-dryer, ironing, drying rack etc and the kitchen is fully equipped with dishwasher, oven, stove top and even an insinkerator. Coffee capsules refilled daily for the nespresso fix. Feels like home. We had a comfortable warm stay and happy to stay again. Outdoor seating area is good for fresh alpine air. Designated parking outside the door.
Översätt
Svar från boendet: Thank you for your amazing 5* review! Glad they we were able to accommodate all of your needs and that you had a great stay with us! We look forward to welcoming you back again soon.
Anonym användare
1 sovrum svit med utsikt över sjön
Bodde på jan. 2024
Res med vänner
4 recension
1.5/5
Publicerades 6 feb. 2024
The reception girl is such a mean racist!!! Impolite , impatient and unhelpful!!! As for the Hygienic conditions, the house keeping is lazy and dirty! Never book again and never recommend!
Översätt
Svar från boendet: None of our staff are racist and by leaving an anonymous review we have no idea when you stayed
Gästanvändare
1 sovrum svit med utsikt över sjön
Bodde på nov. 2023
Par
4 recension
4.2/5
Mycket bra
Publicerades 31 dec. 2023
Good experience
Översätt
Svar från boendet: Thank you for your review
KCCY
Svit Alpine med 2 sovrum
Bodde på nov. 2023
Familj
26 recension
2.5/5
Publicerades 1 jan. 2024
We booked this suite for new year eve for a family of 4+1 and was so disappointed with the room. The cutleries were dirty, the bathroom smells, the toilet wasn’t working well and there is no air-condition. They only offered 2 fans for summer. We went with breakfast option and was shocked to know that it’s continental breakfast instead of buffet, should have read throughly before I booked the room. That said, the fruits provided were too ripe and doesn’t look fresh. We asked for baby cot and was told that there is no more room service. We paid SGD 1.2K for a night and it’s the worst stay we have ever experienced. Definitely not a 4-5 star apartment as they advertised as the suite was located within a building where there are other apartment owners living within.
Översätt
Svar från boendet: Thank you for your review, you did book last minute which meant there were no cots available. The Alpine 2 bedroom apartments are not located within the main hotel building
Gästanvändare
1 sovrum svit med utsikt över sjön
Bodde på nov. 2023
Par
8 recension
3.2/5
Publicerades 30 dec. 2023
I cannot see the full lake view from my lake view room. Make sure you communicate well before arrival to ensure you got a real lake view room
Översätt
Svar från boendet: Thank you for your review, unfortunately we are not located directly lakeside but you can still view the lake from rooms
kanwenny
Svit Alpine med 2 sovrum
Bodde på okt. 2023
Familj
2 recension
4.5/5
Utmärkt
Publicerades 20 nov. 2023
The room is nice and clean. The only thing is the location is abit far from the towncentre and the walk requires crossing some roadworks, heavy and fast traffic especially in the early hours and a slope up and down where our room is located. Also, trip.com stated chinese breakfast, which we paid extra for, but we were given one breakfast basket on checkin for all 3 nights of our stay, though we were told to call for more if we had finished. However, when we called on 3rd day for more bread in the mornings, we were given frozen rock hard bread which was a real letdown.
Översätt
Svar från boendet: Thank you for your review, sorry that trip.com has advertised the breakfast incorrectly as we are only able to offer continental breakfast options.
Gästanvändare
Schweizisk Superior ett sovrum svit med utsikt över sjön
Bodde på sep. 2023
Par
2 recension
3.5/5
Publicerades 23 okt. 2023
Good place to stay but not impress with cleaning. Sheets weren’t cleaned , bathroom wasn’t cleaned. Great view if you staying in a room with balcony.
Översätt
Svar från boendet: Thank you for your review and glad you liked the location and balcony. We have raised your comments to the housekeeping manager
Ppony
Guest Room - Courtyard Facing
Bodde på nov. 2023
Familj
6 recension
2.7/5
Publicerades 7 dec. 2023
The location was too far away from the centre of queenstown. Poor accessibility
Översätt
Svar från boendet: Thank you for your review sorry you felt the location was far from town