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Verifierade recensioner
Läge och interiör8.8
Bekvämligheter7.8
Service8.4
Renlighet8.7
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Gästanvändare
Deluxerum i queensize
Bodde på okt. 2024
Affärsresenärer
6 recension
8.0/10
Mycket bra
Publicerades 10 dec. 2024
More to motel than hotel, but rooms are clean, overall still great.
Översätt
Svar från boendet: Thank you for your feedback! We’re glad to hear you found the rooms clean and your overall stay enjoyable. We will continue to improve to make sure our guests have the best experience possible. We hope to welcome you back again soon.
Daylight18
Deluxerum i queensize
Bodde på feb. 2025
Res med vänner
3 recension
8.0/10
Mycket bra
Publicerades 10 mars 2025
Prime Location. Near to almost everyone.
Transportation accessibility 24/7
Clean Rooms
Friendly and accomodating staff
Översätt
Svar från boendet: Thank you for your great review! We're so happy to hear that you enjoyed our prime location, clean rooms, and the friendly service from our staff. We truly appreciate your feedback and look forward to hosting you again soon.
Estanicia
Deluxerum Premium
Bodde på apr. 2024
Familj
10 recension
6.5/10
Publicerades 12 maj 2024
The person who made the reservation must arrive at the hotel first, because even if you provide the names of the other person in the room you reserved they wont allow them to check in without you (even if you request it). Luckily for us, we are just on the third floor because the elevator is under maintenance during our stay. The water dispenser has no hot or cold so the drinking water is room temperature. The towels work well. It's a comfortable bed. There is decent water pressure as well. Just a short stroll from the bus terminal and shopping center from the hotel. I consider the building's spa to be a plus.
Översätt
Svar från boendet: We apologize for the inconvenience caused you because of this concern as the Hotel just making sure that all reservations will be used by the original guest stated in the voucher. For change guest name, your booking provider will be happy to assist you. The booker just need to contact them and request for a change guest name.
A&Mrn
Deluxerum i queensize
Bodde på juli 2024
Par
10 recension
10.0/10
Enastående
Publicerades 6 aug. 2024
Had a comfortable stay here before my flight. Good location near malls and resto. Mrt is just a few walks away. Room is very clean. Toiletries is provided. You need to ask for a fresh ones everyday though. Theu also offer breakfast.
Översätt
Svar från boendet: Thank you for your review! We’re delighted you found the location convenient and enjoyed a comfortable stay. We appreciate your feedback about the toiletries and will make sure to address it. It’s great to know you also enjoyed the breakfast. We hope to welcome you back soon.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Affärsresenärer
1 recension
5.5/10
Publicerades 29 maj 2024
The front desk officer named Rose was terrible. She doesn't have good manners as if she is not working in a hospitality kind of job / environment. She talked to you with her arms on her waist as if she is scolding a child.
However in fairness, although the hotel room is old but it was clean and well maintained. Although the lavatory and bathroom are very small that it was very difficult for me to maneuver inside, but it was very clean.
Översätt
Svar från boendet: We apologize to what you'd experienced during your encounter with our Staff, Rose.We will make sure to escalate your concern with her Supervisor for training.
@carryonluggageonly
Deluxerum i queensize
Bodde på feb. 2024
Par
3 recension
9.0/10
Utmärkt
Publicerades 29 mars 2024
Great stay. Clean room. The only problem we had was the tv wasn't working. No channels
Översätt
Svar från boendet: We are happy that you had a great stay. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.
AGALUKEE
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Affärsresenärer
17 recension
10.0/10
Enastående
Publicerades 15 nov. 2024
Nice to hotel close to Araneta Cubao
Översätt
Svar från boendet: Thank you for your feedback! We're glad you found the hotel conveniently located near Araneta Cubao. We hope to welcome you back soon.
chalkstripes
Deluxerum i queensize
Bodde på maj 2023
Res med vänner
28 recension
10.0/10
Enastående
Publicerades 30 juni 2023
Great hotel! I was amazed by the hospitality and generosity of Fersal. We made a wrong booking but they assisted us with the amendment and all. The place is near everything - convenience store, restaurants and such.
Översätt
Svar från boendet: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
Rhzee
Deluxe-tvåbäddsrum
Bodde på nov. 2023
Ensamresenärer
3 recension
8.5/10
Mycket bra
Publicerades 22 dec. 2023
The place is very convenient. You can ride a taxi or public utility vehicle just outside the hotel. Staff were corteous as well. Water is also provided . Water station is located along the hallway. You can fill the pitcher provided in the room.
Towels are worn out and really old which you can immediately judge by its color.
Översätt
Svar från boendet: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 8 jan. 2025
Excellent service
Översätt
Svar från boendet: Thank you for your kind words! We're thrilled to hear you enjoyed our excellent service. We look forward to welcoming you back soon.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på sep. 2023
Res med vänner
1 recension
9.5/10
Otroligt
Publicerades 15 okt. 2023
Worth the price. Staffs are accommodating. Location is walking distance to ali mall and SM.
Översätt
Svar från boendet: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
EmKee
Deluxe-tvåbäddsrum
Bodde på jan. 2023
Affärsresenärer
8 recension
6.0/10
Publicerades 4 feb. 2023
Staff are nice but amenities are limited... TV is terrible as it does not have a good reception.
Översätt
Svar från boendet: We are happy that our staffs were able to provide good customer service with you. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.
Gästanvändare
Deluxerum i queensize
Bodde på juni 2023
Annat
1 recension
6.0/10
Publicerades 11 juli 2023
I made a booking on behalf of a friend named Faivo Bartolome but did not arrive. When I call Fersal Hotel and the CRO if I can refund the payment they say it was not refundable. So I decided to use the room however the front desk say that it's a guaranteed booking and I need to ask permission from Mr. Bartolome.
The issue here is I made the booking and paid for it but I am not allowed to use and modify the name of the guest. Check-in time is 2pm but they passed me from one office to another until they say that Trip.com will call me for the modification. The front desk gave me a number to call but nobody answered until its almost 3:30 pm. I'm already tired from a long trip yet there was no consideration from the Front Desk of Fersal so I decided to walk out of Fersal and booked to another hotel.
For Trip. com the guest name should be modified so the payor can transfer names. *********** is still better, I can always make changes in my reservation be it name or dates.
Översätt
Svar från boendet: We apologize for the inconvenience caused you because of this concern as the Hotel just making sure that all reservations will be used by the original guest stated in the voucher. For change guest name, your booking provider will be happy to assist you. The booker just need to contact them and request for a change guest name.
Anonym användare
Deluxe-tvåbäddsrum
Bodde på nov. 2022
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 15 dec. 2022
Nice place! Clean and vintage like. Worth it for its price! Reception staff is accommodating and was able to work smoothly!
Översätt
Svar från boendet: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
Danilo M.
Deluxerum i queensize
Bodde på aug. 2023
Affärsresenärer
1 recension
5.0/10
Publicerades 6 sep. 2023
Lacking in amenities like shampoo
Cable tv was out no available channel
Översätt
Svar från boendet: We apologize for this inconvenience. We will work out on these and hopefully we could welcome you again in our hotel to provide excellent service.