The Secret Garden

I was happy in this place until one of the guys inside the dorm stole all my money!! At night I had put valuables and all my money in the locker with a lock and in the morning when I went to check, my money had disappeared. As expected, no one saw anything and the hotel said they couldn't do anything for me despite having the suspect who owed them money. And I still had to pay the hostel for my stay. They had no compassion. I had to leave the same day because I didn't feel safe at Secret Garden.

I bought a travel pack from the Secret Garden. First, we were met with a guard in front of the door before entering the Secret garden building. He was asking us for our business and we felt that we were not even being welcomed. When I purchased the travel pack from them, then we got no information from them, and we had to travel the day after planned by secret garden. This no information policy was a nightmare. I wasn't too happy about this type of attitude. On my first day, the tour guide picked us up and was surprised to know that there was no information at all. I have had no idea what the tour included or not. The tour guide was on our side and called the Secret Garden about complaint, then we only got half of the information, which did not make any sense at all. We complained about them so many times and this was frustrating with no information at all or limited information. I truly do not recommend to buy any travel packs from them. Most of the travel we took was nice, but luckily these travel packs was independent from Secret Garden even that we purchased these travel packs from Secret Garden. The Amazon trip was amazing, but secret garden never informed us about anything. Worst part is that Secret garden didn't even inform us about Hill house hotel in Cotopaxi, we also stayed there, but with no informed from Secret Garden in Quito.

Great hostel with great vibes! I would recommend this place to anyone travelling through Quito who wants to meet others. The travel agency downstairs is a huge benefit as you can book activities during your stay without leaving the hotel! :)

What a great hostel ! It is very large, with many different options for lodging . There is a great restaurant/ bar on the roof We booked a private room with a bathroom and it was very comfortable I would highly recommend for your overnight in Quito We are middle aged, and did not feel out of place or too old to be here . There are guests of all ages

Unfortunately, I had to leave... that's how bad it was. After the first night, I complained about the noise, and they moved me to another room (private room, private bathroom which are overpriced sh*tholes). The second night was worse than the first night. They have two rules; an rule #1 is to be whisper-quiet when moving about the hostel between 10pm and 8am. However, they blast music on the rooftop until 11:00pm. Then the noise of the rooftop party continues throughout the hostel ALL NIGHT LONG! After no sleep for 2 nights, I decided I had to leave (75 countries and 1000's of accommodations, I never had to leave an accommodation early). I had already paid in full, and asked for a refund for the 3rd night, and they did not refund me. Horrible management, horrible communication, horrible all around experience!

I really enjoyed my stay here. Many great things to say: ideal location, perfect base for day trips or tours, staff is very helpful and friendly, good food that is reasonable prices, comfortable beds and clean bathrooms. Only positive things to say about this one!