Quinta San Felipe

Woman didn’t recognize our booking but luckily found us a room anyway. Wasn’t what we booked, but at least it was a place to sleep. No amenities we could enjoy. No shower soap, closed pool, breakfast was scant. More like a motel.

We had an incredibly disappointing experience during our recent stay. Despite booking months in advance, we arrived to find that the hotel was completely overbooked. Instead of honoring our reservation, they transferred us to their other location, which was farther away and far inferior in quality. The alternate hotel was a major downgrade: the pool was closed, there was no air conditioning or heat, the room was much smaller and outdated, and breakfast wasn’t offered early enough to accommodate our 7 a.m. departure. To make matters worse, when we left at 7 a.m., breakfast preparations hadn’t even started. Adding to the frustration, the hotel offered no discount or compensation for the inconvenience and lower-quality accommodations—despite the fact that the issue was entirely their fault. They also failed to respond to any messages I sent ahead of our stay. I had tried to arrange an airport transfer (a service they claim to offer), but after receiving no reply, we had to rely on Uber to reach the property. Overall, the lack of communication, accountability, and basic hospitality made this a very unpleasant stay. I would not recommend this hotel.

It was a beautiful and nice place.