The White Palace Rabat

I am extremely disappointed with my visit to White Palace Rabat, which does not reflect the standards of a 5-star establishment. • The café had only two inexperienced waiters, the service was very slow, and it took over 30 minutes to receive our drinks. • My mother requested whipped cream for her ice cream, but they didn’t have any. • My son ordered a brownie and received a chocolate cake instead. • My sister ordered mango juice, but it came mixed with orange juice. • I requested a blueberry cheesecake, which was never served. • I was served very hot avocado juice. • The menu is expensive, but the quality and service do not match the price. I reported these issues to the manager, who said it was “out of his hands.” This experience is completely unacceptable and far below what one would expect from a 5-star establishment.

Beautiful property, very helpful staff, loved staying here. The rooms were very spacious and the architecture is beautiful.

I spent one week here, positives, the staff are lovely and will help you as much as they can. The rooms are lovely. Negatives, we had the same breakfast every day, no menu, but if your an out sider then you get the menu. The outside pool looks lovely, first day went in there, not very good for children, there is no shallow end, best to get out by 11ish as the restaurant starts filling up with out-siders, who wants to be looked at! The hotel does not cater well for their clients, no privacy. Only 2 sun loungers! The inside pool was very cold, they do advertise a spa, it's in process, sauna and steam room. Overall I think the hotel is just a stop off for short trips and not very good for children. CM