Nigel C
25 mars 2025
Whilst the staff are helpful, friendly and wanting to ensure you holiday is enjoyable, as with the animation team, the hotel is only 3 stars. Our room was not as pleasant and modern as that on the TUI and Loveholidays website. Our Junior Suite was straight from the 60's. (Dated and plain, not as pictured on the website!) The bath sank when we used it!!! The food selection was reasonable, but not 4*. In high season catering for such a large number of holidaymakers will be a problem. (Seating capacity as well as food.) There are 3 pools, none of which have a lifeguard! Walkways are wide but uneven, so anyone who is infirm may have problems. Some of the steps around the site are poorly lit and in need of reflective paint. Health and Safety would have a field day. Finally, on a positive note the Assistant Manager, Kevin,s an absolute star . He acknowledged that the images displayed on the various websites we showed him were out of date, as was confirmed by the German TUI representative.
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