VOI Praia de Chaves Resort

This is not a 5 star resort. Although it was very clean & tidy, the rooms are dated, no tea/coffee facilities or little extras that I would expect at the least of a 3 star i.e. toiletries etc. Mini bar was not stocked which meant if you wanted to have a drink in the room, you had to keep going back & forth to the bar! Also not really suitable to those with mobility issues as this hotel resort is rather undulating and there are quite a few steps, especially if you want to visit the beach. While the food & drink are plentiful, the quality leaves a little bit to be desired. This particular hotel is mainly geared up for Italian guests therefore there is a dedicated Italian food selection although I have to say I've never had pizza like this in Italy! For first time visitors to Cape Verde, there is no access to a supermarket/shops to speak of. We took a taxi into Sal Rei where we were greeted by a local who promptly led us to the ATM and then his shop. Food outside of the resorts is also of dubious quality. All in all, if you want wall to wall sunshine and don't really want to venture out at all then this is the place for you. We would not return.

The resort itself is very nice. But the thumping music starting at nine in the morning until God knows what time was not nice whatsoever. The staff were very accommodating indeed and the food was more than adequate however, I would not return even if it was free.

Well where do we start. As soon as we arrived we was greeted with perfect smiles and warm welcome. Check in was easy and our room was ready. Our room was spacious but a bit dated. It was cleaned daily and the towel art was great to come back to each night. The food was great and a good choice each day and was always fresh. The staff in the restaurant were amazing and so helpful. The animation team were great fun and always tried to talk to you daily but not push for you to join in activities if you just wanted to laze around the beautiful pools. A special mention to jackie and synthea , sorry if i spelt the names wrong, from the animation team who were always fun. The veiw from the infinity pool was astounding. All in all i would not saythis hotel is not a 5 star BUT the staff make it at least a 5 star hotel Thank you all for making our trip a fantastic holiday. Have already told our friends to look it up

Let's start with the positive feedback: the ocean view is beautiful. However, everything else was of very poor quality. The hotel is supposed to be a 5-star establishment, but as an experienced traveller, I can confirm that it doesn't even meet a 3-star standard. I was unfamiliar with VOIhotels, but I understand now that VOI stands for Vera Ospitalità Italiana, meaning most guests are from Italy and all activities are catered to them, not British tourists. It was surprising how difficult it was to find English-speaking staff. Even when spoken to in English, they often responded in Italian or Portuguese. Additionally, flies were everywhere in the hotel. It was challenging to sit anywhere without flies buzzing around, making eating or drinking very uncomfortable. My hotel room had no minibar, no iron or ironing board, and towels were not changed regularly. The duvet and pillow sets were not changed during my stay, even though I left tips hoping it might make a difference. I couldn't switch between the shower head and the tropical shower, and the bathroom itself looked like it was built in the 1980s. I couldn't keep the terrace door open due to flies and mosquitoes. The dining options were disappointing. There was only one main restaurant and two snack bars. The food was generally tasteless, and drinks from the automatic dispenser were disgusting. The morning pastries and Danish were hard and not fresh at all, something I have never experienced before at any hotel. Inside the restaurant was very hot, and when I tried to sit on the terrace, cats were everywhere, begging for food and even jumping on tables to steal food from plates. The animation team’s performance was very poor, and they mostly interacted with Italian guests, likely due to the language barrier. Almost every activity was conducted in Italian, and there were no other activities at the hotel, such as watersports. The hotel also lacked an English brochure for outside activities, which is unacceptable for a 5-star hotel. I am very disappointed with this holiday.

Very good pool with fountain and a good view of the beach, good beach with the beach bar,medium rooms with the TV,good food with the big vibe, afternoon program for children and adults,pleasant service and the:tenis court,beach volleyball court,football court and night shows

After reading some of the more negative reviews I was apprehensive about our visit this was our first holiday without our children and wanted it to be special. So let’s start with the negatives Is it 5 star not really. The rooms are a bit dated clean but old and in need of an upgrade particularly the bathrooms still trying to work out how to keep the shower at the right temperature. Entertainment wasn’t necessarily to our taste but there were plenty of places to sit and chill and enjoy a drink. Yes the resort is very much geared towards and Italian market but that had very little impact on our experience in fact it was actually quite nice. Positives Staff were friendly and attentive. Not been to an all inclusive for a long time but ,the food was enough to suit all tastes and plenty of it. There is enough variety of drinks included, including cocktails I’m now rather partial to a Mojito they certainly don’t scrimp on the measures! The resort itself is lovely gardens are well maintained and the views are spectacular. The atmosphere was good very chilled, music around the pool was nice and not excessive. The entertainment team work their socks off we didn’t join in the activities but there was plenty of them if you wanted to. All in all I’d say don’t come here expecting a five star resort and you may be pleasantly surprised. For the price I was happy with with what we got and would definitely come back.