Tropicana Resort & Spa Alibaug

Hello, I had a very unpleasant experience during my 2 night stay. The room had serval issues: the lights were not functioning properly, and the tv did not work at all throughout the stay. Despite multiple complaints, the staff failed to provide any solution. The room was constantly damp and felt wet, which made it very uncomfortable, the bathroom was also in poor condition and not maintained properly. To add to the disappointment, the breakfast experience was quite rude. At exactly 10:30 Am, While some guest were still eating, the staff abruptly turned off the light without any notice - a very unprofessional way to handle guests. Overall the service and facilities were well below expectations. I do not recommend this hotel to anyone looking for a comfortable or respectful stay. Thanking you for making our staycation worst after paying around 30,000/- Regards, Dhruval Desai +91 - 81605 36727

The stay was comfortable, eventful in scenic ambience. Impressed with great hospitality, polite and caring staff , good and prompt housekeeping, excellent room service . Property spreading over 12 acres with about 32 HUs , 10 Studio rooms and 14 villas , swimming pool, restaurant, Spa centre and warm reception.

Best part is the front office staff and their assistance that keeps it well while at the property. James, the front office manager is excellent and a true custodian of hospitality services. James made our stay comfortable and fun for the children. Good resort with nice pool. Average facilities and upkeep. The property is little old. No lifts to climb to level 1 or 2, no rooms service after 10.30, all fnb closes after this time. Average food. Surprisingly no sealed bottled water, its on chargeable basis. Not event 2 bottles per day is complimentary.

Properties are very good. Neat, clean and luxurious stay. But, Food quality is below average. I must say, Dhaba cook delicious food but here below average food quality. They should appoint specialized cook who can give best tatse to clinary. 2nd thing, They don't educate bar tender how to pour liquor. They should first pour 30 peg but one of bar tender pour 90 peg at first and don't ask as guest is new may forget.

Excellent & Amazing property, Excellent staff, Delicious food & Great Service. A Very special thanks to Mr. Jitendra (Front Desk Manager) for his excellent hospitality & service during my parents & their friends stay at the resort in the Villa. He was extremely helpful throughout their stay making them very comfortable and attending to all their request. Also we would like to thank Mr. Aatish Surve (F&B Manager) for the excellent service & delicious food served at the restaurant. They all had a wonderful experience and have very high regards for Mr. Jitendra & Mr. Aatish for their service they provided to them. We also thank the entire staff for their excellent service & hospitality.

Very badly maintained Resort, no hot water in the bathrooms. Bathrooms choked up. Food very bad.and highly priced. The staff n management would not even respond to our issues and complaints. Too many mosquitoes. TV not working . We took three rooms n all three had issues. The coffee mugs were cracked. Think before you book pls .