AC Hotel Raleigh Downtown

Excellent customer service by the entire hotel staff, especially Jessica, Adonis and Brandon. Professional, positive and very customer-focused. We had a large wedding party with many logistics and it went flawless with the hotel team!

Was booked in here for business. This is night one of five, sadly. Room is perfectly good with comfortable bed. However there is a 2am music venue and bar immediately next door - first time I have ever been in a hotel that supplies you with ear plugs. Avoid

I will never stay at this hotel again. In the midst of Hurricane Helene aftermath, I had a reservation I needed to cancel, as I am unable to travel - have no power, water etc. Their policy is a 48 hour cancelation window. I called 36 hours in advance to cancel and they said they would still charge my card. The manager finally acquiesced but then hung up on me. How’s that for customer service.

Great stay!! I would recommend this hotel. It was a bit more $$ than others but I feel it was worth it. We arrived in the morning well before check in and our room was ready! It was so nice after having a super early morning flight to arrive to a clean room on a high floor with a great view. Shout to Adonis for a smooth check in process!! Room was large, updated and well appointed. A nice touch is they provide you with two mini bottles of water and a cozy bathrobe. Waterfall shower head has great water pressure. The entire staff were so accommodating and made some great recommendations on places to eat. Tiffany was our girl!! Took care of us and we appreciate her and all the night staff. There are a few restaurants within walking distance and a great place to grab a beer at “State of Beer”. We were in town for Galaxycon and we had hoped to get a hotel closer to the Convention Center but it is only a 16-17 minute walk and the area is very safe. The only things I would point out are: 1. Train tracks right near hotel and train went by at 3:00 am blaring the horn 2. There is a fun bar right next door with outdoor seating. It gets very loud at night. We were lucky our room faced the other side of the hotel but we did hear other guest complaining about the noise. The hotel did provide ear plugs which was nice. 3. No swimming pool. I guess I should have checked that when I made the reservation. Nowadays I just assume a hotel at this

We were in the second floor and the noise from the street kept us up until 3 am. Mostly loud motorcycles and cars. Completely out of the control of the hotel, but stay on the highest floor if possible. The property is very nice, upscale, and clean.

Very clean and nice hotel. But having people working on maintiance at 7:30 in the morning banging with hammers was inconsiderate!