Royal Court Hotel

My husband and I stayed one night at the Royal Court Hotel Ramallah. While the room was suitable, we had an absolutely terrible experience with the employees. We would not recommend staying here at all. We parked our car in the hotel’s lot, which is so tiny to begin with. After arriving back to the hotel in the evening after dinner, the lot was completely full. My husband spoke to the receptionist, who said he’d move his car so we could park. If we needed to move our car so other cars would exit (again, the lot is a shoebox), he would telephone our room. In the morning, when we checked out, we found our car hit and dented. The car parked in front of ours was not there, as it had been last night. It had left and evidently hit our car. We talked to the staff and were told the cameras were password protected and the director was not on site. When the staff came out to the lot, they were disrespectful and gaslit my husband and told him they didn’t not believe him that another car had been there. They took our name and number and told us they would call us. They have not called us since to resolve the issue. We will not be returning and would not recommend the hotel to others.

Booked a room for two, with balcony towards the back garden. We didn't complain about this, even tho we paid for it. When entering the room there was no balcony. No hot water first night. Morning after my husband spoke to the staff and they fixed it. Later that evening we had no hot water again. Poor lighting in the room and bathroom making it hard to put on makeup. There was a small makeup mirror in the bathroom with blue light, which was horrible. Very hard, uncomfortable beds. On day two the receptionist told my husband the room had been booked for only one and that they were gonna charge us more for this. When we tried to show him that the booking had been made for two he changed his mind and we were okay. Morning after another receptionist said the same thing. My husband spoke with her and explained this had already been resolved. Small breakfast buffe with few options. Bar played loud music consistently. Overall a hotel that performs a lot less than you pay for.