Ramat Rachel Resort

Although the hotel was under renovation (should be completed by next week), it was well organized at the temporary reception area. We were upgraded to a very nice room on the newer section with a balcony. Since we had to leave very early we received generous breakfast boxes that were waiting for us at the reception. The room was great and so were the staff. Close to the hotel is an impressive archeological site from 800 bc. The story of the Ramat Rachel kibbutz is also a piece of wonder.

Our family stayed at Ramat Rachel Hotel from July 20–22, 2025, in Room 114, and it was one of the most disappointing hotel experiences we’ve had. At check-in, I was required to prepay and was refused a receipt, even though I explained it was needed for business. I was told I could only get it at checkout, which is unprofessional and inconvenient. We were given only two small bottles of water for a two-night stay—for a family of four, including a baby. When we asked for more, we were told to buy it. We were directed to use the hotel’s water machine, but the water that came out was brown and undrinkable. Only after insisting and showing the front desk the water was I given two more bottles, which still didn’t solve the issue. The room had multiple cleanliness problems: towels came with hair in them, and the desk was infested with ants, making it unusable. Throughout our stay, the staff were dismissive and unwilling to assist. Requests for basic needs like clean water and fresh towels were met with minimal response. Despite contacting the hotel after our stay by email and WhatsApp, I received no reply. This hotel advertises itself as four stars, but our experience didn’t come close. I cannot recommend it and would urge others to reconsider staying here—especially families with young children.

The Hotel and Dining Room Staff are Very Courteous! They did their best to accommodate us to our specific needs. The Food was healthy with a Wide Variety of Choices. The rooms were spacious and comfortable. The recreational facilities provided were outstanding.

A location on the periphery of Jerusalem, that is accessible if you’re using a car on your trip and don’t want to take the car into the center of the city.

My family and I very much enjoyed staying at the Ramat Rachel Hotel for the first days of Pesach. The rooms were very comfortable, clean, well maintained, and easily accessible. The food was delicious. The staff was very accommodating and helpful. The lobby was spacious with lots of room for families to gather together in groups, and tables were available for games. The food was delicious and plentiful. We enjoyed the musician's music after Shabbat. The availability of the indoor and outdoor pools and exercise classes was an extra bonus, although the weather didn't allow us to use the outdoor pool. The expansive lawn with chairs was very inviting and we would have sat outsie if the weather was better. We enjoyed walking around the grounds of the Kibbutz with the olive groves and archaelogical area.

Ramat Rachel is a Great family hotel. The hotel is clean and kept well . The grounds are lovely grounds and we really enjoyed the pools. Great slide and kiddy pool The staff goes out of the way to please. They were super helpful. The family really enjoyed our stay there.