Homewood Suites by Hilton Ontario-Rancho Cucamonga

We booked a room on points for a last minute stay but realized it was the wrong room upon arrival. Rhonda at the front desk was more than accommodating and quickly moved us to the room that worked better for the family. We actually extended our stay the next day and Jenn at the front made that process seamless from going from one rewards payment to a completely separate account and payment while keeping the same room. Every person we encountered at the hotel went above and beyond our expectations. The hotel was recently remodeled and looked fantastic. Very clean and quiet with a location near food and activities.

The stuff has an attitude specially the front desk manager “Daniella” and the assistant manager “ Davion” ,Danielle is snobbish, rude and unprofessional , she even was rude to my little 20 months old girl .she even changed the rate 159 $ of my extended night after i had the sales manager agree on the same rate that i had 131 $ .

We have stayed here before and the place and staff never disappoints us! Check-in was easy and fast and our suite was as always perfect! Breakfast was good too. Too chilly to try the pool this time. We enjoyed our 4 night stay and will be back some day soon!

I could not give a perfect “ Excellent” this visit. Probably a little rough because of the holidays & area… I had to drive 6 miles to a CVS… the only one not closed out of 10 PERMANENTLY… so that tells you about the area😢😢. I have stayed @ this location for years. Let me tell you what’s right. The sweet kind efficient breakfast lady. She does a fantastic job..SOLO!!😍. The beds are comfortable🙏🏻🙏🏻. The rooms are pretty weathered now… but I think the poor room service can’t keep up with this CRUDY client mob coming thru.😢😢😢. I didn’t feel valued as a Diamond on check-in like in the past….. BUT the Front Desk made up for this with the extra hour checkout for Diamond members.

Disrepair Disinformation We checked in after midnight. On a long road trip. We chose (and paid extra) for the Homewood Suites counting on the “home away from home” experience - specifically a full kitchen with a full fridge (as we were transporting stuff that requires cooling. We get to the room. First to see a notice on the table NO WATER from 8:30 to Noon Second we put our stuff in the fridge - was set to 1 (out of 5) cooling level, my guess about 50 degrees. The knob to adjust the cooling level was missing (Pic attached) Front desk - useless When we checked in 1. No mention of the lack of NO WATER the next day 2. When asked for a late check out (I am a DIAMOND HHonors member) she said best I can do is noon. This experience is the 3rd time (of sixty plus stays) in the last year that has caused me to question the value of loyalty to the Hilton brand. 1. Diamond membership means close to NOTHING at this point 2. Properties are in a state of disrepair 3. Properties are severely understaffed. Staff is usually undertrained and does not seem very interested in providing any level of customer service 4. Renovations happens it is part of what you can expect to encounter - usually clearly indicated on the app / website with ample notice BEFORE you book and correlating with a reduced rate. This property has NO prior notice and did not even bother to let us know when we checked in. Foul on the play - shame on you Homewood Suites of Ontario. I guess it’s time to go back to the Marriott empire…

Great Value & Roomy. Great Hospitality. Digital Key option. Pet-Friendly. Managers Reception -Wednesday: Assorted Wines, hotdogs & snacks. Gym. Daily Breakfasts: Switching between Waffles, French Toast, Scrambled Eggs, Tortillas, Bacon, and Quiche Assorted Bagels, Muffins. Juices: Orange, Apple, Teas, Coffee, Water MUST REMEMBER: Sat-Sun 7-10a n Mon-Friday 7-9a ONE HOUR SHORTER