Palm Exotica Resort and Convention Centre

The room was provided almost 90 minutes late from the regular check in time. Let’s not even talk about getting an early checkin. As soon as we reached we were told to go to restaurant till the time room becomes available. We requested for a queen bed but even after requesting multiple times we were still provided a twin bed. We did try to call earlier for a queen bed and were told that we will get it on first come first serve basis but even after reaching much earlier than 2, the rooms were not even ready and hence we had to wait for 90 minutes and did not even get the room we wanted. Once checked in, there were several issues with amenities which made it clear that they have done a job hurriedly. Service is the worst i have ever seen in any hotel i have stayed at. They will take at least 40 minutes to do anything and you have to call minimum 3-4 times for getting any service. Utter useless reception folks and irresponsible. Room amenities like fan, toiletries, hot water, etc. were either not working or we had to call them to get them fixed. This continued throughout our stay. We even considered canceling our stay but because of online hassles and no response from vendor gave it up.

Place to stay is beautiful with lush green gardens but the place is not managed well. Food is horrible in the restaurant. Firstly, the restaurant prices are too high and then they dont give quality food. We got a malai chicken tikka which was stale. Trying to return it and there was a ruckus around it by the staff. Food quality was not at all good. Also, the idea of paying immediately when we order is useless, they should collate and take it during checkout. They dont provide proper glass for drinking water with rooms. Not at all happy with the management

The place was amazing. We actually went to goa the last year. So, we were planning to visit a place which would give us similar vibes of goa. We enquired about palm exotica. We came, we stayed, and we enjoyed a lot. It gave the same vibes and enjoyment as we were in goa. Love this resort. Would visit this place again.