Econo Lodge Black Hills

The location is truly the saving grace of this place. We drove 8 hours, got in to check in and the front desk woman was frazzled to the nines and was telling everyone the hotel was overbooked and telling people to reach out to wherever they booked to get refunds. I finally got my turn at the counter and promptly pushed for my room because I had made my reservation weeks prior. She then proceeded to shhh me multiple times. I would have lost it at that point had she not then found us a room to be in. This turned out to be lackluster because after entering our room, the a/c wasn't working. Mind you, it was an excess of 90 degrees this particular weekend and we paid to be there for 3 nights. Luckily, the next morning someone new was at the desk and she found us another room with working a/c. Overall, the hotel seemed pretty run down. Lights flickering, stains everywhere, random broken doors and appliances sitting in hallways and stairways. One of the exterior doors wasn't working with the room keys. We plan to visit rapid city again someday but we will never stay at this hotel again.

Nice hotel, clean in and out. Friendli staff

Kinda small but the location was ok to live with. Hotel has a pool.

This is by far the worst place I’ve ever stayed. The room smelt dusty and dirty. It was the loudest hotel I’ve even been in. There were these guys drinking outside when we got there to check in, and they would not stop staring at me and my girls. Just didn’t feel exactly safe. There were beetle bugs everywhere now and then. The towels were super worn out and dirty. There was literally a clump of hair on the bed when removed the top blanket. I DO NOT recommend this place at all!!!

Do not book this hotel. The walls were all scratched up, missing paint, and had obvious water damage. The mattress was hard and when I pulled the sheet back I found several long dark hairs in the bed and stains on the sheets. The air conditioner was filthy inside and made the room smell like urine when turned on. The bathroom sink was dirty and there was something smeared on the wall. Breakfast is milk, juice, yogurt, cereal, and muffins. Do yourself a favor and stay elsewhere. As a Choice member, I must say this is not a good choice.

The hotel smelled horrendous, mold, I think. The main light for the drive up was flickering. A window to a room on the main floor was open with no screen on it. There was a sharp downspout which had been ripped from the building, pointing out into the sidewalk. The 2nd floor window in the stairwell, where my room (202) was located, was open with no screen in place. This is DANGEROUS! Going into room 202 the lights would not come on with the switch, I had to go in and click the lamps on one by one. The beds were made, but did not look clean. Stained sheets, crumb type items on one bed. I washed my hands in the sink, feeling disgusting, and the water would not go down. I proceeded to the front desk to ask for a refund (they told me ******* have to do that?) and explained my concerns. I handed him the keys and am now sleeping in my truck. Follow-up: Since I booked through *******, the hotel told me they would not give me a refund, and I would need to go through *******. ******* got in contact with the hotel, and the "Manager" flat out lied, and said we did not give them the keys back (which we did less than 5 minutes after checking in), and said we never complained, or they would have refunded me. ******* is siding with the hotel "manager" on this and will not give me a refund. To say I am EXTREMELY displeased is an understatement.

This hotel should be closed. It is a fleabag hotel. Was it clean falling apart. Making a reservation was absolutely disgusting. I was transferred to someone who doesn’t know how to speak. English had to sign me up for the rewards program. Go through all those garbage I saved four dollars Lady at the front desk was kind no problems there. Paul was really cool with a slide, but that’s whatever. The whole place looks like it’s about ready to be shut down. I will not stay here again.

Had the misfortune of staying at the Econo Lodge Black Hills for a couple nights in early November. I picked one of the cheapest rooms in the area, and the old saying is true - you get what you pay for! My room had bed bugs! I was laying on the bed for a while. I then noticed one little bug running around on the sheet, then two, then three. Upon closer examination, there were dozens of them - yuck! I travel a lot and had never encountered bed bugs before. I actually had to Google what they looked like. Luckily I had not slept overnight on the bed yet, but had lied down long enough to get some bites (didn’t even feel the bites). I immediately took a hot shower, packed up and left the room. Upon reporting this to the front desk, they offered to refund my money if I wanted to leave. It was late and I just switched rooms to another wing of the hotel. You can be sure I checked that room that it didn’t have bed bugs. The front desk clerk was apologetic about the situation, but the Hotel Manager was not (she was standing there when I reported it, but I did not know she was the Hotel Manager at the time). I know these things happen. I called her two times after I checked out, but she never returned my calls. That is not good customer service. Be careful about this hotel.

Paid for two nights upfront, they gave our room away after the first night, luckily the people did not want a dirty room with someone else’s luggage still there. Got back after a day in the Badlands and could not get into our room. Luckily, our stuff was OK. Breakfast was a joke, dry cereal or a waffle with no butter. Heater/Air was obnoxiously loud, but needed the fresh air & heat. Trash piled up in the hallways! Cheap price, but sometimes you do not even get what you pay for :(