Tru by Hilton Rapid City Rushmore

Most things were excellent except water putties around various locations such as the floor of elevator and around the soda in the first floor. I think they were from kids went to swim and when they got out , they did no t dry out outside the pool. They were just dripping waters all over the place. That was a hazard for other customers. I made the staff aware of it. You should have a rule regarding swimming rule. They should have dried out before out of the pool area. In addition kids were running n the hallway and made very noisy. You should separate family with kids from family without kids.

Good service and nice staff

Dirty room. Hair all over the shower. Floor was muddy. No microwave or trash can in room. No cups for water or coffee. Kids running up and down halls all hours of night. Not a good place for the prices charged.

Excellent location and a nice place to stay. They have very considerate and accommodating front desk officers.

Spent two nights here on our way to visit Mount Rushmore, and crazy horse. Clean comfortable rooms. Love the walk in shower, free breakfast. Close to shopping and dining. Staff were accommodating. Love staying at True. Never disappointed.

Overall the room was great. Loved the toiletries that were provided. Smelled great! Only gripe is that my sister and I had to wait at the front desk for over 15 minutes for someone to check us in. We couldn’t find the front desk attendant anywhere and it was super frustrating because we had been on the road for hours and we were extremely tired. When the guy finally came back around, he never apologized if we had been waiting, and just overall was not very friendly. Never made eye contact with us. I did not catch his name, but he had longer red hair. When we walked out of the hotel a few hours later, he never even acknowledged us. He was sitting in a chair on his phone behind the desk. Definitely not a good first impression. I would stay here again due to the cleanliness of the hotel and the location, but they should really consider pulling that guy off the front desk. Not a people person.

A very nice place to stay while visiting the Mount Rushmore site seeing. It is connected to the Hampton Inn so the amenities are little bigger, such as pool and gym. Very convenient to the shopping, restaurant and the highway. Definitely recommend this hotel for family traveling.

The hotel is great, clean, big rooms very comfortable , good breakfast, great staffing. The front desk staffing are great kindly. Ted help us and solve and situation that I had. Ted made my day great and the rest of guys in front desk are the best. Very nice. Everything there is good, great location. Definitely I will stay there again. Is very recommended . Beautiful place.

I picked this hotel due to the cancellation policy - several hotels in the area are nonrefundable. My life is in constant flux so nonrefundable wasn't for me. The location is good as its right off I90 in Rapid City. The hotel lobby was very pleasant with a warm greeting awaiting us and since we were Honor members I was given the choice of choosing what room and location I wanted. We picked the first floor and never had any noise problems. The rooms have Luxury vinyl flooring which I thought made sense (carpeting can get kinda gross) the room was very clean and kind of non traditional - There is no dressers but rather a long bench to put your luggage on with storage underneath. For toiletries instead of the usual hand soap and bottles of shampoos etc there were squeeze bottles with hand soap, lotion, shampoo all attached to the wall. I would have preferred pump dispensers as I found it hard to squeeze at times. There were hooks on the walls for handing coats etc. The shower was large again with squeeze bottles however the water flow from the shower was on water saver mode. It only had one large stream not the usual spray effect. I think this was due to The city being on high plains and not with great water sources. We got used to it. There isn't a microwave in the room nor a coffee maker. But the lobby had all that - I found the first floor location handy for this. The lobby offered coffee, water, tea and was well stocked. They had other treats for a cost. The breakfast was the usual pancakes, cereal, eggs, sausage fair and was open until 10am. If you didn't like the Hilton offers you were welcome to go to the Hampton Inn and use their facilities. My family and I really enjoyed our stay there. I would recommend it highly.