Mangrove Hotel

Standard of the hotel is very good, rooms spacious, clean. Staff very friendly. Mr Adrien from the reception will solve every issue if appears smth. He is very cearing about the gustes. For him nothing is impossible. I can say thank you very much. We had a nice stay.

I stayed for 4 nights on a business trip. The person who checked me in was completely uninterested and the few dealings I had with him, he remained the same. I had a colleague from the area visit and because he wasn't dressed in a suit he was mistaken for a delivery driver by this desk clerk and spoken to completely inappropriately. My room on the second floor was spacious and probably in its day was very nice but now it's tired, dated and need of a refurb. Sofa was dirty and stained, bathroom was just clean enough but I used bottled water as the water ran brown in the sink to start with. I visited the spa, but didn't stay as the staff and the rooms looked completely unprofessional. I didn't eat at the hotel as I had lost all confidence looking at the standard of the hotel. All of the staff that I saw apart from the initial desk clerk were polite and civil. I only had to sleep at the hotel, but booked out two days early once I had finished my work commitment in the area.

We wanted to celebrate 19 anniversary of our wedding which is on 25th of October. It is our first visit to RAK and tour package was for Mangrove hotel Hotel manager is so helpful and staff tries to make your stay unforgettable. Special thanks to hotel manager and Mohammed at front desk. Josep, Jerin and Prekash did their best to make our stay enjoyable. It was good surprise for us to receive anniversary gift (sweet cake) Calm and beautiful city, and hotel location is good for entertainment, eating out, shopping and many more!