NH Frankfurt Airport West

NH Frankfurt Airport West recensioner

NH Frankfurt Airport West

Kelsterbacher Str. 19, Raunheim, 65479, GermanyVisa hotellinformation
NH Frankfurt Airport West
NH Frankfurt Airport WestNH Frankfurt Airport WestNH Frankfurt Airport West
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Gästrecensioner

4.4/5
Mycket bra
99 recension
Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.3
Service4.6
Renlighet4.5
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Negativa recensioner(1)
Song Hooi
Standarddubbelrum
Bodde på jan. 2025
Affärsresenärer
7 recension
4.0/5
Mycket bra
Publicerades 13 feb. 2025
The room clean and comfortable.
Översätt
Svar från boendet: Dear Guest Thank you for your positive review! We are very pleased to hear that you were satisfied with our service. Your recommendation means a lot to us and motivates our team to continue to excel. We hope to welcome you back soon! Best regards Jaqueline Keser
TaraKuma
Familjerum
Bodde på maj 2023
Affärsresenärer
3 recension
2.5/5
Publicerades 11 juni 2023
I was not very happy with my stay… the hotel said they didn’t have my reservation from trip.com and insisted on it not being their fault. Trip contacted them and was super helpful. And through trip the hotel said the problem was that they had a wrong name. The booking was made online though and the name on my booking confirmation was correct. It nearly took an hour for us to finally get a room and we were lucky they still had a free one. But they booked us into a triple room, even though we booked a family room.. The rooms are not well furnished (old furniture), there were only 2 electricity sockets and 1 of them was broken. The shower had black mold in the corner. The hotel might be nice for the pool and spa, but if you only stay 1 night you probably won’t have time to use it. So I would not recommend to book a stay with this hotel.. The only nice things were the location and the lobby
Översätt
Svar från boendet: Dear Guest, thank you very much for your Feedback. We are always very happy when we receive suggestions for improvements from our guests. We want to apologize for this and have already taken your points and are working hard on them. We would be glad to welcome you back again to show you we can do it better. Best Regards J. Keser
Boon Chye
Bodde på juli 2022
Affärsresenärer
3 recension
4.5/5
Utmärkt
Publicerades 2 sep. 2022
First time staying here for business purpose. Overall the experience is good where the room is quite spacious and clean. There is a grocery store (Netto) on next door and further walking distance of 15mins, there is another larger grocery store called Rewe for your basic necessities. Location wise it is nearer to FRA airport (around 15mins by car) but no issue to go to town as there is train station nearby with 10mins walking distance. Less dine-in restaurant options I must say.
Översätt
Svar från boendet: Dear guest, thank you for taking the time to review our house. We are pleased that you were satisfied with our service and that you felt comfortable with us. See you. Best Regards J. Keser
Gästanvändare
Bodde på sep. 2022
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 30 okt. 2022
good location and shuttle bus service! room space is big enough! will stay again!
Översätt
Svar från boendet: Dear guest, thank you for taking the time to review our house. We are pleased that you were satisfied with our service and that you felt comfortable with us. See you. J. Keser
Feixiangdepidan911
Standarddubbelrum
Bodde på feb. 2025
Affärsresenärer
11 recension
5.0/5
Enastående
Publicerades 29 mars 2025
離機場較近,有機場到酒店的班車;早餐較少,比較適合喜歡歐式早餐的國人吧;房間相對較老,配置也較老,隔音效果不錯,服務人員態度可以。離地鐵站900米左右吧;如果去機場記得提前預約 不然就要收費了 5歐每人
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your experience at our hotel. We're delighted to hear that you found our proximity to the airport and shuttle service beneficial. Our goal is to provide a convenient and stress-free travel experience for all our guests.It's also great to know you enjoyed the European style breakfast we offer. We understand that food preferences can vary greatly, and we strive to cater to a diverse palette.We note your comments about the room's configuration and its age. We are continuously working to enhance our facilities to ensure a comfortable stay for our guests.We appreciate your feedback about our service staff. We continue to train our team to deliver the best service possible.Your tip about the airport shuttle booking is valuable, and we hope future guests find this information helpful.Thank you once again for your feedback. We hope to welcome you back in the future for a more seamless experience.Best Regards.Jaqueline KeserNH Frankfurt Airport West
Gästanvändare
Trebäddsrum Standard
Bodde på feb. 2025
Affärsresenärer
1 recension
4.5/5
Utmärkt
Publicerades 23 mars 2025
總體還不錯,交通便捷,離機場較近,免費班車十幾分能到酒店,記得在機場B號出口靠近5號門等車。去展覽館,可以做S8,S9火車,或者坐72公交車等。環境優美,食物還好,值得推薦。
Översätt
Svar från boendet: Dear Guest,Thank you very much for your positive review of our NH Frankfurt Airport West!We are very pleased to hear that you were happy with the transportation options and proximity to the airport. We are also glad that you like the surroundings and the food. Her tips on how to get there are certainly helpful for future guests.We hope to welcome you back soon.Best regardsAntje
1182024796
Standarddubbelrum
Bodde på jan. 2025
Affärsresenärer
9 recension
4.7/5
Otroligt
Publicerades 12 feb. 2025
在酒店住了3晚,總體感覺不錯。酒店有法蘭克福機場接送機服務,機場接送點是1號客運大樓到達層GATE B,DOOR 5 目前時間表如下: ab Hotel / from Hotel 06:00-10:30 / 17:30–22:30 Alle 30 Minuten / Every 30 minutes ab Flughafen / from the airport 06:15–10:45 / 17:45-22:45 Alle 30 Minuten / Every 30 minutes 免費接,收費送(5歐一人),距機場15分鐘車程。 前台服務很好,接待員很有耐心,有問題就問。 插頭要事先備好歐標轉接頭。 附近有超市(步行5分鐘左右),可以自己地圖搜,也可問前台。 距城軌站步行10分鐘左右,可以去法蘭克福機場或市區。 酒店邊上就是公交站。出行很方便。 總體感覺很好,美中不足的是設施略舊。
Översätt
Svar från boendet: Dear Guest, Thank you very much for your detailed and positive review! We are very pleased to hear that you enjoyed your stay with us and appreciated the amenities such as the airport shuttle and the friendly service at the reception.We are also glad that you were able to highlight the hotel's good location and proximity to public transport and a supermarket. We take your comment on the somewhat older facilities seriously and will incorporate them into our considerations for improvement.We hope to welcome you back soon to provide you with an even better stay! Best regardsJaqueline Keser
むらかわ はるひこ
Standardenkelrum
Bodde på feb. 2025
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 12 mars 2025
空港からのシャトルバスが便利。少し郊外で静かだった。フライトの合間に滞在しただけだったが、近くのレストランとかも美味しい店があった。
Översätt
Svar från boendet: Dear Guest,It's wonderful to hear that you found our shuttle bus service from the airport convenient. We are ideally located to offer a serene and tranquil environment for our guests, away from the bustling city noise.Moreover, we're delighted that you were able to explore some of the excellent restaurants nearby during your brief stay. We hope that your overall experience was relaxing and comfortable, despite it being a brief one. Should your travels bring you back our way, we would be more than happy to welcome you again for a longer stay. Best regards.Jaqueline KeserNH Frankfurt Airport West
Gästanvändare
Standarddubbelrum
Bodde på feb. 2025
Affärsresenärer
7 recension
4.5/5
Utmärkt
Publicerades 20 mars 2025
服務還可以 前台的小哥態度不錯 服務女士就有點mean 有個年紀大的很高冷 來去機場蠻方便的
Översätt
Svar från boendet: Dear Guest,Your feedback is greatly appreciated. It's great to hear that you found our front desk service pleasing and the airport accessibility convenient. Our staff strives to provide a warm and welcoming service to all our guests, and it's unfortunate if you did not experience this from all team members.We value everyone's experience and we're committed to constant improvement. Know that your comments are instrumental in our ongoing efforts to provide an excellent guest experience. We look forward to the opportunity to serve you again and show you the high standard of hospitality we aim for. Best regards.Jaqueline- KeserNH Frankfurt Airport West
Gästanvändare
Standarddubbelrum
Bodde på jan. 2025
Affärsresenärer
12 recension
5.0/5
Enastående
Publicerades 10 feb. 2025
房間面積很滿意 早餐相當好吃 唯一不足:距離地鐵有點距離 因為天黑了,從地鐵站走到酒店有點黑,沒有人。 優點:旁邊有rewe 超市 很棒
Översätt
Svar från boendet: Dear Guest,Thank you very much for taking the time to share your experience with us. We are pleased that you were satisfied with the room size and our breakfast!We understand that the distance to the train station can be a challenge for some guests, especially in the dark. We therefore take your feedback seriously and will forward it to the city of Raunheim.It's nice that you found the supermarket next door an advantage – it is actually very practical for our guests.We look forward to welcoming you back soon!Best wishesAntje Backhaus
Gästanvändare
Standarddubbelrum
Bodde på jan. 2025
Affärsresenärer
3 recension
4.8/5
Otroligt
Publicerades 17 feb. 2025
不錯,很乾凈,離地鐵站10分鐘。
Översätt
Svar från boendet: Dear Guest Thank you for your positive review! We are very pleased to hear that you were satisfied with our service. Your recommendation means a lot to us and motivates our team to continue to excel. We hope to welcome you back soon! Best regards Antje Backhaus :-)
Gästanvändare
Standarddubbelrum
Bodde på feb. 2025
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 10 mars 2025
早餐不錯,
Översätt
Svar från boendet: Dear Guest,It's delightful to see that you enjoyed our breakfast selection. Food plays a significant role in creating an ideal hotel experience and we take great pride in offering a wide variety to our guests. We hope to have the pleasure of serving you again in the future.Best regardsAntje
Manueld
Familjerum
Bodde på feb. 2025
Affärsresenärer
5 recension
3.2/5
Publicerades 21 mars 2025
Check in und Check-Out war problemlos und gut. Zimmersauberkeit war, besonders für ein „4 Sterne Hotel“ frech. Im Badezimmer waren überall Haare (sehr offensichtliche) besonders in der Badewanne/Dusche. Bett war dafür sehr gut und sauber.
Översätt
Svar från boendet: Sehr geehrter Gast,Es freut uns zu hören, dass der Check-in und Check-Out problemlos verlief. Jedoch bedauern wir sehr, dass die Sauberkeit Ihres Zimmers nicht unseren üblichen Standards entsprach. Die Sauberkeit unserer Zimmer ist uns besonders wichtig und wir streben stets danach, unseren Gästen eine einwandfreie und komfortable Umgebung zu bieten. Es ist schön zu hören, dass Sie das Bett in Ihrem Zimmer als sehr gut und sauber empfunden haben. Dies ist ein Teil unseres Engagements, unseren Gästen die bestmögliche Erfahrung zu bieten.Wir danken Ihnen für Ihre Rückmeldung und freuen uns, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen GrüßenJaqueline - KeserNH Frankfurt Airport West
Gästanvändare
Trebäddsrum Standard
Bodde på jan. 2025
Familj
6 recension
4.0/5
Mycket bra
Publicerades 9 feb. 2025
回國途徑法蘭克福,轉機一晚就走,圖方便預訂了他預訂了他們家,酒店在機場有穿梭巴士,但是攜程和酒店都沒有告知乘坐方式,我是查詢了ai軟件才知道的,在T1客運大樓B6出口等,要注意穿梭巴士不是所有時間段都有,上午和下午以及晚上的有限時間段,而且同樣的酒店名稱有兩部穿梭巴士不要上錯車,必須是結尾帶west的,接機免費,第二天送機場要收費5歐元一位,要提前預訂,而且問了前台不給票,第二天司機大哥還追着我們要card,房間中規中矩,可以打80分左右吧,吃飯出門左轉過加油站歐牛排館和土耳其烤肉,後者貌似很受當地工人階級歡迎,我們人均13歐吃到撐。
Översätt
Svar från boendet: Dear Guest,Thank you very much for taking the time to share your experience with us. We are glad that you have chosen our hotel and hope that you had a pleasant onward journey to China.We regret that the information about the shuttle service has not been communicated clearly enough. Your detailed feedback helps us to make this service more transparent so that future guests have a smoother experience. We will make sure that both our team and our booking platforms provide clear instructions on how to do this. In addition, we will discuss the topic of shuttle tickets internally at our reception to avoid similar misunderstandings in the future.We are pleased that you were basically satisfied with your room and that you found good culinary options in the area. We hope to welcome you back on your next trip and further enhance your experience.With best regardsAntje Backhaus
Gästanvändare
Standarddubbelrum
Bodde på dec. 2024
Ensamresenärer
9 recension
4.0/5
Mycket bra
Publicerades 19 jan. 2025
Sehr gut
Översätt
Svar från boendet: Dear Guest,Thank you for your wonderful feedback! We are very pleased to hear that you enjoyed your stay with us so much. We hope to welcome you again on your next visit!Best wishes Antje Backhaus