Caruso, A Belmond Hotel, Amalfi Coast

服務特別好

It would take perfection to get a 5 rating and it fell short for me at luxury status. We booked the deluxe sea view room with balcony (picture attached of expectation of room) and our room was different than advertised. It was still nice but the stone ceiling accent would’ve been amazing and warranted the nightly price. We did also have a safe issue which was fixed same day. Then the next day our friends had an issue with their safe as well. Luckily, we had each others functioning different days so we shared while we went sightseeing with scheduled guides. We did appreciate the welcoming and turndown treats left in our room. They were a nice touch. Another area needing improvement was breakfast. Service was slow. We also felt a bit insulted when on our last morning we were asked if it was our first breakfast there. The breakfast itself was good especially being able to order off a menu for hot items. Unfortunately, the same items were out on the cold buffet every day- no variation. As well as only having one attendant in this room to serve items in cases. We were never offered to have bread cut for us like others. Elevated service was hit or miss in general here. The Central Bar was a great place for cocktails although great service was lacking several visits. Grounds are impeccable with plenty of outdoor seating. Pool is gorgeous. Front desk staff super friendly. Concierge was very responsive before our stay to help arrange things to do during our visit. We did however have a mix up one night. We booked an hour stop in Furore before a winery tasting there only to find out from the driver that there was nowhere to walk around as there was no town square / shopping there. So we paid for an extra hour for the driver for nothing. Concierge should’ve explained more regarding Furore and the lack of walkable sightseeing. Location is great for walking to Ravello town center / square and to several dinner places just outside the square. We felt safe walking to and from dinner. If ever in Ravello again, I would stay here but because of these few mishaps at this level of luxury and pricing I can only give a 4.5 rating.

This review is long overdue. Our six-night stay in June was nothing short of a fairy tale. Despite our frequent travels, this experience stands as one of the most enchanting and unforgettable of our lives. The staff's dedication to excellence was unparalleled. From the attentive poolside attendants to the delightful late afternoon snacks at the martini bar, serenaded by a live jazz singer and a guitarist, every moment was sheer bliss. The room service crew catered to our every whim, while the housekeeping duo surprised us nightly with delectable evening treats. A heartfelt thanks to the ever-gracious receptionists, Claudia and Francesca C., whose warmth made us feel at home. And not to forget the incredibly amiable and accommodating bell desk duo, Alex and Adriano, who went above and beyond ( returning the scooter). And finally Ciro, the host, was the most welcoming in arranging everything and managed to perfectly navigate a glitch in one of our excursions. Their exceptional service wove a tapestry of unforgettable memories. Grazie from San Francisco!