Hotel Villa Cimbrone

環境優美 古典雅緻

Everything before our arrival, from making the reservation to liaison over arrival and transfer of bags to the hotel was exceptionally professional and made to seem very easy. The hotel is about a 10 to 15 minute walk from the start of the pedestrianised historical centre of Ravello so you meet the hotel’s porter there who arranges transfer of your bags and provides you with a map of the walking route to get there. Of itself this was an enjoyable experience. Check in is straightforward and we were provided with a choice of welcome drink. As expected, due to the time of our arrival, our room wasn’t ready but it didn’t take long and bags were waiting for us in the room. Room facilities were very good, as you’d expect. The only negative was that there is no ability to make yourself a cup of coffee (or tea) which seems increasingly unusual in today’s world. Staff were super helpful and organised a restaurant booking for us in Ravello and then an onward car transfer on our departure. There is a beautiful bar area, with garden, that affords sea views. Also the house is in a beautiful public garden which opens at 09:00 but as residents you can explore this in the peace and quiet before opening. Whilst the gardens are open to the public we had no disturbance to our stay from that dynamic. There is a small, but well equipped, gym which is to the side of a lovely pool area. The pool area has a bar service during the day. The hotel is home to a Michelin starred restaurant. That is reviewed separately. I would note that this hotel seems to be particularly popular with American visitors and also acts as a wedding venue.

Beautiful hotel, did not know until we arrived that you could not get there by car. You must walk 20 min up! This also means if you want to eat you will need to walk to restaurant/hotels in other locations. They do have a gelato/snack restaurant pretty close, and a Michelin star rated restaurant for dinner ($$$$$) but other than that you’ll be walking a bit. Very pretty, very elegant though.

Stayed here for the weekend. It was a pretty upsetting experience. Pros: this is a beautiful property with amazing views. Probably the prettiest site in Ravello, and definitely worth a visit to the gardens which are open to the public. Cons: -the bedrooms are tiny, drab, and extremely outdated. For $1,000 a night, a complete and total ripoff. The walls were scuffed, the shower leaked all over the floor, and the bed was two very uncomfortable twin mattresses pushed together and it kept breaking in the middle of the night. It was very difficult to sleep due to the terrible beds. -It’s really a hassle to get in and out of here. There is no parking or even a road to the hotel. You have to pre-arrange for the hotel to meet you almost a mile away to pick up your bags, and then walk to the hotel. Expect the whole thing to take about an hour upon arrival before you get to your room with your bags. -They nickel and dime you for everything. At $1000 a night you expect at least the basics to be included. But everything here is an insane extra charge. They even charge to deliver each item of luggage you arrive with to your room, even down to a small backpack! Just steaming two suits was 120 euros, and they don’t allow you to have an iron or steamer to do it yourself. And they don’t tell you upfront that there will be charges. -Worst of all is the staff. We’ve never been treated so rudely. Your presence is rarely even acknowledged and they treat you like they are annoyed you are there spending $1000 a night. They ruined my brand new suit at the laundry with stains and then tried to claim the stains were already there and that I was lying. Fortunately I took pictures before sending off the suit so was able to prove they caused the stains. Still they were so strangely rude about the whole thing, and tried to charge us anyhow for the steaming! The staff is totally rotten from the general manager down. I have never been treated so poorly at a hotel in my life. The owners of this hotel should hire new management and give the rooms the renovations they desperately need. It’s a shame to see such a beautiful property ruined by bad rooms, bad beds, and bad management. Until they do, avoid at all cost.

We loved Villa Cimbrone overall. It is a bit of a walk from the centre of town up and down lots of steps so not great for those less fit but we loved it. There is no vehicular access except bu the tiny electric buggy which serve the town which is mostly pedestrianised. The hotel staff were so cheery and helpful. The location is romantic and sensational. The buildings are very atmospheric and the views stunning. The hotel is all you might expect from a very high end establishment with an excellent reputation. The service is superb and breakfast is a masterpiece. I find myself somewhat uncomfortable and embarrassed when the waiters insist on carrying my plate of toast or bowl of fruit up the half dozen steps between the buffet area and the dining terrace. This is a bit of added service, perhaps a bit too far, but it does really make you feel like royalty! The hotel is very expensive but is worth it for the way it makes you feel so special. If I had to highlight one issue which impacted negatively on our stay and drops the rating from five to four is is this. Ravello seems to have become the wedding capital of the world. People are getting married everywhere and Villa CImbrone is no exception. We were kept awake until midnight one night by an excessively loud live band. I mentioned this in the morning and received an apology but I do think some form of recompense would have been in order for this. It was not a good night's sleep. This aside Villa CImbrone is fabulous, with a price tag to match.

The place was clean, the service fine but this nowhere NEAR a five star hotel. The room was outdated and I could hear everyone in the halls until late at night. I arrived through the garden and was barked at until they realized I was trying to check in. It’s not an awful place but it is WAY overpriced for what you get.