Hotel Rufolo

We had an amazing stay at Hotel Rufolo and I can’t recommend it enough. The location is perfect, right in town with easy access and overlooks the Amalfi Coast and Villa Rufolo gardens. The hotel itself is beautiful and clean with spacious rooms. Would absolutely stay here again, thank you.

I wrote perhaps 9 positive reviews from my wife's and my trip to Italy. This one is a big negative. Maybe this is because this is somewhat of a rural setting, but we found the front desk service uniformly poor. They did or would not help with dinner reservations, or more importantly, when we had terrible noises overhead in our room they would not change our room. I had to get out of bed and get the night manager to come into our room. He said it was not a problem because it stopped after 45 minutes. No apologies. The breakfast was very poor including a one-size-fits-all machine for coffee, tea, and/or cappuccino--all of which were poor. They were constantly out of fruit. And finally, when we went to check out they gave me a bill for $980 Euro when it was prepaid. After 25 minutes, they "found" our prepayment. Again, no apologies for a very tense situation when our driver was waiting for us. We were not about to leave and have a thousand dollars charged to us. A very poor experience for us overall. The only saving grace was impeccable housekeeping.

I strongly do not recommend staying at Hotel Rufolo. There was a misunderstanding with which dates I booked to stay there and the Hotel charged me a "no show" fee even though I booked a year in advance and refused to credit me for the following summer which I booked or issue me a refund. The hotel's staff was unresponsive and displayed terrible customer service. Unfortunately, they have lost my business.