Gästanvändare
7 mars 2024
Attended a funeral reception of a family member on 6 March. No one greeted the family on arrival. The place smelled as soon as we walked through the door, it hit us. The ladies powder room smelled damp and dirty. Everyone ordered hot drinks when we arrived as we were all cold. A friend ordered theirs and asked us what we would like. So the order ended up as three pots of tea and one coffee. When the waitress brought the tray, there were three cups and saucers, milk and two small, teapots. I told the waitress that we had ordered three teas and a coffee. She actually said "there's enough there for three cups"! I repeated that we had ordered and paid for three and she said we could have another if "we wanted". Well obviously, because that's what we ordered and paid for! Eventually the third pot arrived along with the coffee. The side room we were to use looked OK but once we entered, the tables were sticky, dirty and had crumbs on them. There was a bench seat at the far end of the room, no one sat there because it was absolutely filthy! The buffet which had been ordered for 1pm was what I can only describe as ridiculous. The order was for 18 people and what was served, in my opinion, was a shoddy example of a buffet. I know for a fact that the cost was £10.95 per person. The sandwiches were very basic, ham and mustard (very little ham too much mustard), turkey and cranberry and meat paste! The vegetarian option was beyond comprehension, coleslaw with a tiny piece of lettuce. They were supposed to be cheese and coleslaw apparently but there was no cheese to be seen. Also the vegetarian options were mixed on the same plates as the other sandwiches! There were supposed to be tuna ones too but I didn't see those. There was one small dish of pasta, one small bowl of coleslaw. sausage roll and pork pie. There was no mixed salad. There were a few fish goujons. Catering for 18 people - sorry, more like 10 people. The "desert platter" was beyond a joke! Two small oblong plates with a few one inch square chocolate brownie type of cakes and two slices (on each plate) of something I can't describe, and that was supposed to for for 18 people! The person serving at the bar where we ordered hot drinks never smiled and wasn't welcoming at all. Someone else came round to clear the tables, she was miserable too. Such a shame that this happened. The owners and staff should be ashamed. The telephone is never answered, you can leave a message, but even if you do this, no one calls back. Also, it was stated in an email from the Red Lion, that we were to leave by 2.45pm. What on earth were they hosting, a children's party! RED LION, you will probably ignore this but, if you want to stay in business, I suggest you up your game AND give all staff some training in hospitality! Future customers, beware!
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