Americas Best Value Inn-Redlands/San Bernardino

Well first of all the name is very misleading “Americas Best Value Inn”. This hotel is not the best value for the condition and lack of amenities. I called ahead to state we would be checking in after 10 pm. When we arrived, a gentleman provided us our keys through a walk-up window. A sign on the window stated that there was no availability. Luckily, we had a reservation. The second floor was only accessible by steep stair steps. An older person with ambulation difficulties probably would have great difficulty using the stairs. Upon entering the room, the furniture was sparse, looked old (how cheap furniture gets nicks etc.) The bathroom had a towel hanging on the rack that was definitely used with visible dirt smudges. The toilet had urine in it. There was what may have been a cockroach on the floor under the sink and despite it's best efforts, my husband was able to capture and squish it with tissue and he threw it into the sink so I could take a picture. There was dirt in the corners and edges of the floor about the room and bathroom. Disgusting. We left the room and went back down to the office. I showed him the picture of the dirty towel and described the room that came equipped with a "bug" and pre-used toilet. He was very apologetic and offered to clean the room. I said no way and a room like that shouldn’t have been provided. He said they don’t have cockroaches or any bugs and that the "hotel gets sprayed every month"…. I said they do have bugs and I could show him a picture. He then said he would provide us a different room. As unsettled as I was about the cleanliness and bugs with the first room, I wasn’t excited about this option but we told him we’d look at it. The room offered was cleaner than the first room however still there were spots on the wall and the dresser drawer did not close fully but the room was cleaner. Not as much “crud” in the corner of the floor and wall, the towels and toilet appeared clean. The mattresses were situated on a metal pedestal so that when you walk up to the bed, your feet slam into the metal frame so the banging sound was enormously loud. No toe space what so ever. The furniture maybe was newer and there was a desk provided, but only bright overhead ceiling lights, no desk lamp. My overnight stay was unrestful because I worried about the bug issue. Thankfully I did not see any bugs in this room. It is strange that all rooms had been “sold out” but he had this room once we complained. We did pay only about $110 for this room and we selected it because it was close to our destination & freeway -- and being a national brand, we never anticipated that we would be renting in a shanty hotel. We should have just traveled a little further, paid an extra $30 and stuck with the major brands we have had experience with for the peace of mind and a good nights rest.