The Burgoyne - Stunning Hotel with Amazing Views and Impeccable Service

Yet another fantastic stay and a very welcome personal hotel that feels like home from home. The views are divine.

From the moment of entering the hotel and being greeted by Sarah with a big smile to the moment of leaving feeling very happy and satisfied after a wonderful comfortable stay, we loved it here. Beautiful room with stunning views across the moors, nice thoughtful touches throughout hotel and a lovely breakfast to send us on our way.

We booked a post Christmas stay here as a treat but were unfortunately left very disappointed. The hotel is mid refurbishment and the room we stayed in (The Redmire) is on the floor yet to be modernised. After checking in there was an issue with the door meaning we were locked in and had to call reception for someone to come and apply WD40 to enable the latch to work properly. Although this worked to a degree, the locking and unlocking of the room proved very tricky for the remainder of our stay. It appeared as though we may not have been the only guests to struggle (see photo of the door), we also bumped in a gentleman in the corridor who said he was having similar issues with his room. We used the shower once, avoiding it completely the next day due to the trickle of water but mainly the gross amount of mold around the shower trim (see photos). There were also brown (albeit small) marks on the ceiling that looked like water damage. Some of the window frames were also mouldy and quite rotten in places. We didn't stay for dinner as the menu wasn't to our taste but were told the food was really good. We did stay for breakfast which was fine. Cannot fault the staff who were welcoming and very friendly, the manager was empathetic when I complained, offering a £50 discount which i accepted. On reflection however we still paid £150 for a room that was unhygienic and very tired. The decor is interesting...not what you'd expect of a property this age, my personal preference would be to style it to complement the period features. Instead there's a 'bougie' theme which looks cheap in places and in my opinion misses the mark.