Hotel Insel-Hof

If you book the apartment, be careful, we had the impression the owners were careful with the up front information they provided. The main hotel was fully booked, but we were pleased to be offered the apartment which is located 900 m away from the main hotel. The price was communicated and we provided the rather extensive list of information including credit card details to guarantee the room. Upon arrival, we were taken to the apartment and informed WiFi password was located in the opposite building. When looking for WiFi there was none in the apartment, calling the hotel we were told no WiFi..surprise number 1. We travelled each day for breakfast to the main hotel, the selection was good and option to sit out if weather permits. Annoyingly, WiFi in the restaurant is touch and go, and combined with a lack of 4g on the island is frustrating especially if you need to upload medical data regularly. What was really disappointing was when we were having breakfast on the last day and were asked to pay cash for the full amount (surprise number 2 according to the owner - to avoid the owners booking the revenue through the hotel) the nearest cash point was pointed out. There was no way we were going to pay the bank charge to withdraw cash at a rival bank, there was no up front request for cash, we even had to guarantee the room with a credit card. When paying the owner even said “ I hear you cannot pay cash, I will now have to cross book the charge” and grudgingly accepted the card payment. If we were told upfront only cash, we could have withdrawn the money prior to leaving for the hotel, we could have decided to stay somewhere else, we would not have to have had that experience. Overall the apartment is nice, good location, good facilities (exception is no WiFi in the room). The experience can be spoilt by the service and lack of transparency of the owners. Be careful.