The Bridge House Hotel

Good location. Noisy from outside and other rooms. No towels provided. Older property that is difficult to keep clean. Not terrible.

Firstly the room (apartment advertised) was not suitable for 3 people, which I booked for, but that was the least of my worries. Once checked in (amongst music blaring from a party) we were led out the main entrance then down a dark alley to a white plastic door. We let ourselves in and I can only describe the room as barely suitable to house refugees in. Poorly lit, but had to leave the curtains closed as the view from the window of rubbish etc was not pleasant. How they can charge for that room is beyond me

It was disgusting beds all wee stained and blood stained room so dirty ,I don’t think the sheets had been changed we asked for more pillows and got told they were on order ,tv no channels only UTube in a foreign it was a nightmare we sat up all night after driving over 600 miles

You cant polish a turd! An absolute diabolical disgrace! You gave me the wrong room code, so not only did I set the alarm off on room 14 door while trying to gain entry but when I returned to the front desk and the guy gave me the code I walked in on a guy fast asleep! Can you imagine the problems if he had woke? Already an hour late landing at Gatwick, with work at 9am in portsmouth this was the last thing I needed. Oh and i get woken up this morning to a neighbour coughing a lung up and groaning in his bathroom, go to make a coffee as all the stuff is there only to find no kettle!! Bloody terrible!

Beds small and not comfortable, not enough pillows and when asked at reception we’re told the hotel is fully booked and there are no more pillows available. Not helpful! One pillow for each person is not good for me so I didn’t sleep well. Loaded skips out the front so not attractive view. Room balconies seperate by a fence panel. Location good, close to Reigate town for restaurants. Car park good size. You have to put reg in for free parking or you get a £100 fine which I don’t understand… the hotel isn’t in the middle of a town so this seems stupid. Old hotel, needs an update and fresh carpet or a deep clean.

I have decided to drop my rating based on the fact that it was convenient albeit dated and I was happy to leave at that but actually since my checkout and now being abroad I have received two bookings in my name since with 0 reply to my messages stating that I didn't make these bookings. Bet I will be dealing with the stress of no show bills when I return to the UK now. Avoid.