Domaine les Crayères

I deeply regret having to write this, but I believe it's important to share our experience so others can be properly informed before booking. I recently stayed at Domaine Les Crayères in July 2025. After check-out, a valuable personal item — an iPad — was accidentally left behind in the room. The hotel promptly confirmed that the item had been found. We were advised to pay for the return shipping through a third-party service recommended by the hotel. We followed all instructions precisely, paid the fee, and trusted the hotel to handle this process responsibly. However, weeks later, the parcel has gone missing, and no one — neither the hotel nor the third-party shipper — is able to confirm what happened to it. What’s worse: The hotel refuses to clarify who on their staff physically handed the item to the courier. They will not provide the name of the person responsible for choosing the shipping method. There is no accountability from the management despite repeated and professional communication. As of now, we have no idea where the parcel is, and no one has taken ownership of the situation. We have received only vague responses, deflections, and empty apologies. For a hotel of such high standing and reputation, this level of disorganization and complete lack of responsibility is not just disappointing — it is absolutely unacceptable. I would strongly caution other guests — especially those traveling with valuables — to think twice about relying on this hotel’s support or integrity in case something goes wrong.

Celebrating our wedding anniversary with a trip to Paris for a week, then off to Reims for three days. We can't say enough about this exceptional property. From castle to hotel this is a modern marvel. Les Crayeres is beautiful, the architecture is stunning, the precisely manicured ground were impeccable. Our Chambre Prestige Impératrice Joséphine was step back in time with fantastic bed, well appointed furniture/art work and a balcony overlooking the grounds. We enjoyed both restaurants, one a two star Michelin and the other more causal. The staff was truly professional and attentive.

Everything about this hotel is exceptional. The service was as good as it gets, everyone is very friendly, professional and attentive. Le Parc is sensational too - we defy you to find a better lobster dish anywhere! The Champagne and Wine list is impeccable, of course…! 5/10mins in a cab from the centre of Reims, well placed for the best champagne house - Ruinart! You will not regret booking Les Crayeres!

A perfect stay that is well worth the splurge. The attention to detail and the level of service is unrivaled. I would not hesitate to stay here again, and would not hesitate to recommend this to friends and family who are looking for a perfect stay in Reims. The property is lovely all hours of the day and night, and the restaurants are delicious.

Our stay was as close to perfection as you can get! The property is absolutely stunning. The staff are warm and welcoming and go above and beyond to create an amazing experience. The location is ideal for a short walk to incredible champagne houses and just a bit further to the heart of Reims. The food at both restaurants is phenomenal, I’m still dreaming about the strawberry basil tart at Le Jardin. We loved everything about our time at this beautiful spot in the world!

We stayed here for two nights to enjoy the champagne region. I only discovered it through Google Maps and was really pleased I did. Service and style are everything you would expect. I only gave the room 4 stars because - as with many 5 star hotels - there are no coffee-making facilities in the room and I *need* a coffee before being human in the morning. The Le Parc restaurant was simply outstanding. Food and service were excellent.