Extended Stay America Suites - Washington, DC - Reston

Front desk was not manned as stated and had to call out for someone. Room was clean but there was a definite strong smoke smell. Bathroom in need of repair and upgrades would be helpful. Outside was dirty and littered. Would definitely not stay again.

Staff were nice and a accommodating. The room was clean but the furniture was older. Parking was an issue-they had the smallest parking lot I’ve ever seen at an Extended Stay. I parked in a handicap spot jgst so i could be closer to the room.

Place is placed with misplaced families and drug *******. Not a good look for someone disabled and looking for a few nights to stay. Place inside is filthy and not sanitized well, carpet stinks and they should remove it due to a bunch of dogs that stay there.

Booked and paid for room thru *******. When I got there they said they were out of Queen rooms and that I would have to pay $50 extra for King size. Total dishonest attempt at a shakedown.

Make another choice I didn’t know that this hotel contracts w/the county to house disadvantaged folks. There were several times lots of shouting & arguing was happening at various rooms. Sketchy individuals loitering about on the adjacent street, I did not feel safe walking about. Non smoking room next to me had pot smoke wafting thru the air A garbage can at the end of the hall & visible to me every time I walked out my door was never emptied even when garbage was spilling out onto the ground. At one point the housekeeping cart was parked right next to the can & you’d think the garbage would be taken care of but it was not . One afternoon I was returning to my room & there was police activity in the parking lot investigating a van. Inside the lobby smelled like cigarette smoke. My Room wasn’t too bad but had a heavy artificial scent that I was sensitive to, turning on the A/C took care of the scent after awhile. several lamps were not working @ the drain plug in the shower was broken .I won’t be booking at any Extended Stays In the future as my sister-in-law had a similar experience in a different state.

Missing the soap, shampoos etc in the washroom. kitchen without cups or pots or spoons. Room locked was kind of broke. Too much trash in different areas of hotel.