Reykjavik Natura - Berjaya Iceland Hotels recensioner

Svar från boendet: Dear Qian,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed the room and ambiance during your stay. We also appreciate your comments regarding the dental kit and understand that the cost may not have met your expectations. Your feedback is invaluable as we work to continually improve our services for all our guests. We would be delighted to welcome you back in the future and ensure an even more enjoyable experience.Warm regards,AngelicaReykjavík Natura Front Desk

Svar från boendet: Dear Aliyeva Leyla,Thank you so much for your kind review and for choosing to stay at Reykjavík Natura Hotel. We are thrilled to hear that you had such a positive experience in our Superior Queen Room. It's wonderful to know that the room was comfortable and met your expectations in terms of cleanliness, amenities, and service.Your feedback means a lot to us, and we look forward to welcoming you back in the future!Best regards,AndrejReykjavík Natura Hotel"

Svar från boendet: Dear Yilin,Thank you for your insightful feedback! We understand that the walk from the city center or the BSI bus terminal might not be the most comfortable for everyone, especially with luggage. While the location is a bit further out, we do have a designated walking path that some guests may not have noticed, which can provide a safer and more comfortable route. We appreciate your input and will continue working on improving the accessibility of the area. Thank you again for sharing your experience!Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Svar från boendet: Deat Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not fully meet your expectations. Our goal is always to ensure that our guests feel welcome and well taken care of during their stay.For clarity, while our spa is operated separately, we do offer our guests a 35% discount on the entry fee to enhance their experience. We regret if this was not as expected. Regarding the city tax of 800 ISK (approximately 5 EUR), this is a standard government-imposed charge applied to all visitors in Iceland, as in many other countries, and we apologize if this was not clearer at the time of booking.We truly appreciate your feedback and will take it into account. If there’s anything we can do to assist you, please don’t hesitate to reach out. We would love the opportunity to welcome you again in the future.Best regards,SaraFront Office Assistant Manager

Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear you found the room to your satisfaction, but we are sorry to learn that your check-in experience did not meet expectations. Providing warm and welcoming service is very important to us, and we will be addressing this with our team to ensure a better experience for all our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,AngelicaReykjavík Natura Front Desk

Svar från boendet: Dear Guest,Thank you so much for sharing your kind feedback.We’re delighted to hear that your room had everything you needed and that our staff was friendly and helpful in providing you with all the necessary information about the area.We apologize for the time it took to warm up your room and for any inconvenience caused by noise from the airport. As you mentioned, the planes do stop landing at night, and we’re pleased that you enjoyed the amazing airport view from your window despite this.Your feedback is invaluable in helping us improve, and we truly appreciate it.We look forward to welcoming you back soon!Best regards,AndreaReykjavík Natura Front Desk

Svar från boendet: Dear guest, Thank you very much for your kind review. We are looking forward to welcome you back soon!Best regards, Reykjiavík Natura Hotel

Svar från boendet: Dear Guest,Thank you so much for your kind review and for choosing to stay at Reykjavík Natura Hotel. We are thrilled to hear that you had such a positive experience with us. It's wonderful to know that the room was comfortable and met your expectations in terms of cleanliness, amenities, and service.Your feedback means a lot to us, and we look forward to welcoming you back in the future.Best regards,Reykjavík Natura – Berjaya Iceland Hotels

Svar från boendet: Dear Tse,Thank you so much for your kind feedback!We are delighted to hear that you had such a positive experience with us. It’s wonderful to know you loved your spacious bedroom and found our location convenient, especially with the added perks of free parking and a bus stop right in front.We look forward to welcoming you back soon!Warm regards,AndreaReykjavík Natura Front Desk

Svar från boendet: Dear Nina,Thank you for your kind feedback!We’re thrilled to hear that you found our location convenient and your room clean and tidy—these are some of our top priorities.Regarding the Wi-Fi and the shower, we understand that the connection may have been slower than expected, and we apologize for any inconvenience this caused. Improving our internet service is something we’re actively working on. We also appreciate your comments about the shower showing signs of usage. Your feedback is invaluable in helping us identify areas for improvement and enhance our guests’ experiences in the future.We’re glad to know that, overall, you had a good stay with us. We look forward to welcoming you back soon and providing you with an even better experience.Best regards,AndreaReykjavík Natura Front Desk

Svar från boendet: Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.

Svar från boendet: Dear Li,Thank you for your feedback.We couldn’t be happier to know that you appreciated our free parking and found your room clean and tidy.Thanks again for your recommendation. We look forward to welcoming you back soon.Best regards, Andrea Reykjavík Natura Hotel

Svar från boendet: Dear Guest,Thank you for taking the time to leave a review for your stay at Reykjavík Natura.We hope that you had a great time in Iceland and enjoyed your stay with us.We wish you the best in all of your future travels.Best regards,Reykjavík Natura – Berjaya Iceland Hotels

Svar från boendet: Dear Roy,Thank you for taking the time to share your valuable feedback.We’re glad to hear that we met your expectations regarding our location, amenities, and service. However, we sincerely apologize for falling short in terms of cleanliness. This is one of our top priorities, and we’re truly sorry for the inconvenience caused by the dusty towel. We hope you were able to bring this to our attention during your stay so that our dedicated housekeeping team could promptly provide you with a fresh one.We deeply regret this oversight, as it’s not reflective of the standards we strive to uphold. Please rest assured that we are addressing this issue to prevent it from happening again in the future.We look forward to welcoming you back soon and providing you with an improved experience.Warm regards,AndreaFront Desk, Reykjavík Natura