Gästanvändare
20 juli 2023
I had the worst experience with this hotel. I planned a rather spontaneous trip to Greece and booked this hotel 1,5 weeks before my stay. Less than 24 later I realized, this property is in a different island than the one of be flying into. So less than 24 hours after my booking and almost a week before my reservation I contact the hotel, kimdly explaining the mistake, and ask if I can have at least a partial refund for my stay. The staff directly rejected it and was super rude. I tried asking *********** to mediate my contact with the property, and they had the AUDACITY to refund me 1,50€ (the total amount of the stay was over 250€. Besides keeping my money unfairly, they also made sure to book the room to a different guest, so they can get paid double for their services. I'm sure hotels like this will soon realize that you don't stay in busi ess by fooling and ripping off your guests. Stay away if you can.
Översätt