Aiora Resort

If honestly the worst hotel we have been. I hope it will help someone to decide not to go there. If you are not Polish do not go to this hotel, all entertainment even so bad is in Polish. Do not speak in English. The room was full off ants (we did not keep any food in the room) spoke about it with the receptionist nothing got done about it. Shower constantly get fludeed as it so small all water goes straight into to the room Sink inside the bedroom not even inside the bathroom Shower gel/shampoo nover get filled if it is empty it will be empty all of our stay The double glass door was so dirty that you can even see anything outside. The bedroom/bathroom never got cleaned properly just the floor. No shower no sink. The bedding just left on the bed one time during ten days stay just once, had to change my pillowcases myself, towels got changed just one time When I approached receptionist regarding the airport transfer just to ask what time is it, was so rude saying not problem and couldn't understand what I am asking, call your transfer company we can not help you, it was not a problem what he said but it was the way he said it. All inclusive drinks day time just beer and wine not cocktails (three disgusting cocktails with mixing wine and juice) Evening time drinks - cocktails absolutely awful, can not drink it at all either very sweet or very sour. The coke/sprite not even taste like coke or sprite just giving stomach pain. That is what makes all cocktails taste awful. Juice machine at the restaurant most of the time have just water running The food was very bad all the time, just about found what to eat, soups salty, salads gone off, at breakfast you pick up cold omelette and cold fried eggs, every evening spaghetti, chicken curry, veg way over cooked. So difficult to put to words how bad the food was. The water in the room/sink and shower running salty. Slippers tile pathwaks. My family members slipped a few times Staff at the day bar and evening bar very rude, do not say even simple hello, Only good and friendly person was the guy who helped us to take our luggage to the room. No pool towels, had to buy your own.

NOT RECOMENDING. In September, we (a family of three) and a father-in-law booked rooms at the hotel Elia, now rebranded as Aiora Resort. Upon arrival, we were told a double superior room was unavailable due to issues with other guests, so we were asked to stay all together in a family superior room for one night, which was not a big deal as we were all family members. The room, however, was disappointing: it was not fully renovated, with outdated features like a wooden bathroom door, small shower, shower head at height of belly button, dirty walls. We asked our agent to contact hotel in order not to waste more vacation time with discussions. Hotel manager claimed we got a better room as compensation, despite the description stating all family superior rooms should be renovated. Obviously manager was lying. Next morning we were given the rooms we initially booked the but no compensation was offered. The hotel provided a variety of meals, but many dishes were repeated daily. Cocktails at the main pool bar were wine-based and not very appealing, and the secondary pool bar opened only after working hours of pool area. The pool area with slides was enjoyable, but ice cream and food were charged extra. All-inclusive guests could only access basic drinks like soda and coffee for free. Overall, the hotel is considered an economy option, lacking in the quality expected of a 4-star establishment. We hope that a change in ownership and management will lead to improvements. I have uploaded pictures from our "family superior" room that we were provided for the first night. According to the manager this was even better room than we actually booked. The last 2 pictures are from the real family superior room that we got the next day. Pictures speak for themselves.

If you want your vacation to start well and wish to avoid surprises, please do not choose this hotel. We were told at 11:00 p.m., after a full day of travel, that the hotel was fully booked and we had to spend two nights temporarily in another hotel. This was an unpleasant surprise. We were tired and wanted to stay in the hotel we had chosen! They called a taxi for us, which was paid randomly in cash from some box. The taxi driver was frightening, driving recklessly, it was dark, and the music was very loud. We were dropped off somewhere in front of a hotel, where we spent a long time trying to find the reception desk. A man who didn’t speak English greeted us at the desk. That’s fine, but the hotel we were taken to was terrible and did not meet 4-star criteria, more like 1 or 2 stars. On the second night, we negotiated a better hotel with our travel organizer. Ellia Hotel was okay once we finally arrived. The location is good – there are shops, a couple of restaurants, and the beach is within walking distance. The hotel has nice, pleasant pools and sun loungers. The food selection was good, with desserts always available, and there were plenty of drinks and food. There was no water in the room, but you could fill up in the dining area. We had a room with a beautiful view, the furthest and highest in the complex. However, the cleaning service was very poor. Sometimes, we couldn’t even tell if the cleaner had been there. The sheets were not changed even once during the week, and the towels weren’t changed either. The floor was sandy and dirty. At one point, one of the toilet paper rolls in the bathroom was taken away, and it was never replaced. Due to the chaos of the first nights, we were promised a late check-out, but on the last day, the cleaner was already knocking at our door at 10 a.m. and scolded us, and then the receptionist came, also confused as to why we hadn’t left the room yet. This had to be dealt with again. In summary – the hotel is okay, and I would definitely rate it 4 stars when considering the room, location, food, and entertainment. But because of the unpleasant start and the attitude from the service staff, it doesn’t deserve good feedback from me, and I do not recommend staying here. This happened to every guest. According to the locals, this is their scheme to make extra money.