Gästanvändare
13 juni 2023
This place is a dump, and that’s being generous. Ahead of our stay, we were contacted by the hotel to ask if we would be willing to move our room because another group extended their stay. We are agreeable folks so we said yes and they told us we were getting an “upgrade” since we would now have a poolside room. When we arrived we were in the last building way in the back and as I got out and looked up at the windows, it looked like people were living in this building since family photos were hanging on one of the walls inside the room. The hallway was dark and dingy and when we got to our room it appeared that someone had used a crowbar at some point to open it and the latch was not secure. The room was dated, dirty, with stains on the carpet and smelled like a combination of cigarettes and chlorine. I expected the chlorine smell, but not the dank smoke smell. There were two doors in the room, one that led to the hallway (the broken one) and one that led to the pool. I bolted the broken one to keep it shut and we went out the poolside to explore the rundown mini golf, play area, and pool. When we went to go back to our room the key on the poolside wouldn’t work and I had latched the other door closed. We had to get maintenance to let us back in and they used a simple coat hanger to break back into our room. We were told the poolside doors were “rusted out” and the keys don’t work so to use the hallway door. First night was quiet and I tried to be positive about our stay since we had another night to go. But honestly I spent most of the night worried someone would come waltzing through the obviously unsecured door. The next day we spent most of it outside the hotel and returned in the evening to enjoy the pool. Which was fine. After we hopped in bed our neighbors were in a huge argument that lasted until 2AM with lots of door slamming and f bombs being dropped. The walls were paper thin so we heard every word and it kept us up all night. The management did absolutely nothing to deal with this situation. I’m not one to write negative reviews but I would never stay at this place again. For what it’s worth, the family we were traveling with refused to move their room when asked by management, and didn’t have as bad of as experience. Still rundown and dirty, but at least their doors worked and they didn’t have screaming neighbors. The best thing about this hotel is it’s proximity to the Mexican restaurant which was really good.
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