Premier Inn Rickmansworth

The hotel staff said that he couldnt find my booking although I provided my booking reference and voucher and request 15 pounds for Early check in and charged my account 51 pounds in total. Although I kept saying I booked via Trip.com and paid while I booked the hotel online. It was a prepaid booking. I am so disappointed that the hotel sent me the invoice & receipt on 14 March but I was told I would get the balance of receipt and I would be charged the early check in fee 15 pounds only, the accommodation fee after I checked out at 12pm on March 15. On March 15, when I was checking out, I checked with another staff who was on duty, he said the hotel didn’t charge my card, but the agency card, it was acceptable. Unfortunately, on my bank statement I found that the hotel charged my card for all. And it was really disappointed because they didnt really dealed with my questions and my situation. I did double pay for the accommodation to Trip. Com and the Primier Inn Richmanworth.

Excellent helpful service. Probably one of the best premier inn I've stayed in, and I use them a lot with work. Well done to all the staff.

Perfect stop over after celebrating an 85th birthday Near by. Maybe if the premier inn offered A later licence bar would be a good option rather than having to go to a nearby garage especially as there a night porter on duty anyway. They missed out on some revenue.