Wellton Riverside Spa Hotel

Hotellet är mycket bra, mycket rent och bekvämt att gå överallt. Frukosten är också utsökt. Jag kommer att bo igen nästa gång

Trevligt och bekvämt

The location is great and the room is nice but the service in the hotel desk is very slowly and unfriendly

We had a very disappointing stay at this hotel due to several unresolved issues and poor communication from the staff. The sink in our room was broken, making it unusable for even basic hygiene like washing our hands. We reported this to reception in the morning and were told a technician would come to fix it. Unfortunately, that never happened. When we followed up later, we were told the technician was “busy” and had already left for the day. We requested a room change, but were informed that the hotel was fully booked. Given the lack of basic amenities, we felt a refund was reasonable. Initially, the front desk staff seemed understanding and said we could speak to the manager in the morning. However, when we returned, we were redirected again and told to call another manager the following day. When we finally reached him, he flatly denied our refund request. Other aspects of the stay were also unsatisfactory. Check-in was slow, despite us arriving at the expected time. We had specifically requested separate beds, which we did not receive. Additionally, when we returned to the room later that day, it had not been cleaned. Overall, this experience left us feeling misled and frustrated. We’ve since contacted Trip and our credit card provider to escalate the issue. I would strongly recommend choosing a different hotel.

centrally located, very quiet on higher floors facing away from the road, pleasant ambiente, quick check in and out, reasonable prices in minibar, adjustable air con, carpets need cleaning

I was moved from the original hotel to some other area, near central station , the location didn’t suit me . Also they say that they upgrade my room but it was worth then the hotel I booked before . The spa was much smaller and the breakfast wasn’t the same as it was in the hotel I choose . I get a room with such a door as in picture 🙁 I didn’t feel quite safe .