Gästanvändare
28 oktober 2024
PLEASE DO NOT BOOK THEM. One of the worst customer experiences I've had, especially with a staff member named Pushpa who sits on the reception. 1. The service was disappointing, and the staff's behavior was unprofessional and unhelpful. She was too rude in every way. When we said, why are you even sitting here when you cant do anything, then she answered back, then you come and sit here. Wow! 2. Rooms were poorly maintained. Even their premises. 3. Overall experience did not meet basic standards like, providing hot water kettle and cleanliness. 4. Fans were either too slow or too fast that it ll fall down and the fans were dirty too. 5. There was no charging point near our bed, so we barely managed with TV points. 6. There were hair strands on the sheet and when we asked them to change the sheet, they simply used the same sheet again. 7. They made us wait for 1 hour to check in after calling us from our previous hotel stay next door. 8. We wanted to cancel our next day stay but there was a guy named Harshit(Gemeral Manager) who was highly promising but at the end we ended up in the same situation again for our next day booking which we wanted to cancel. 9. We even asked for manager with a staff names Deepak who has been working here for an year, he firstly ignored the question and then he said he is new staff so he doesnt know the manager. Manager named Mandeep was just sitting next to Pushpa Staff and he was quiet/whispering all the time even after seeing all this. Both Mandeep and Pushpa are un-fit for their job. Rude and Short tempered. I would not recommend this place to anyone looking for a comfortable,clean and respectable stay.
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