The check-in, check out process is automatic using a code. There isn't anyone around that you can reach when you need. The check-out time is 10:00 AM and if you're outside at that time you cannot re-enter to the building or your room if you were at the toilet, shower etc at 10:00. Sent e-mails through trip.com as well as to their regular e-mails address never got replies. There is no chance of leaving your bag if you'd like to discover the city, I had to carry my luggage with me all day after check-out and got soaked because of the rain together with my luggage. In my second visit, by paying a double of what I paid here I stayed at Marriott and worth every penny.
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