Ewaa Express Hotel - Al Olaya

Not bad , need more services

Good environment

1. 我住了五晚，每天晚上九點開始一直到深夜兩三點，一直都在搞裝修敲牆，吵死了，打電話前台，説讓我自己下樓去投訴 2. 房間的隔牆還有個洞，隔壁的光還透過來了 3. 隔音也極差，隔壁輕聲説句話聽得一清二楚 4. 打掃房間還要自己叫人，不是每天自己來打掃的，打掃也很不乾淨 綜上，是我住過所有就店裡最差最差的，沒有之一，一顆星都不想給

快捷酒店，價格合適，位置比較好，在olaya大街上，周圍環境都還不錯，咖啡店商場步行可達，整體不錯。

附近很方便

While the decorations and rooms of the hotel are quite good and inviting. The hotel has weird management style and strange policies. They give only 2 Water Bottles and don't give more water even if you want it. There is no food available in the hotel after breakfast and their explanation is, you can get food from anywhere. The restaurant in the hotel claims to have stale food which can't be given to customers. Additionally, I had a very strange experience with them. On the day of my Check-In, I wanted additional hangers and they were not giving any for a while, so I took an extra hanger from bathroom on which the Bath Robe was kept and when the Housekeeping gave me hangers, I gave the Bath robe to them to take away from my room since I didn't want it as I was also using the hanger on which it was kept.. After Check-Out, very strangely the receptionist started investigating from me - "Where is the Bath Robe?, We can't find it" and the manner in which they were asking me, it felt insulting and humiliating as if I was taking it with me in my bag. Not only the left hand doesn't know what the right hand does in EWAA OLAYA, they are not at all process oriented. Obviously their housekeeper who took the Bath Robe away from my room should have updated the system that he had taken the Bath Robe out so it is not in the room. Finally, I had to really raise my voice and show my un-pleasantness at the incident and asked them to check with their own teams before they question their customers on such things. All in all while room wise the hotel is great, their service and lack of proper processes and bad customer service makes it a very disappointing stay.