InterContinental Hotels Durrat Al Riyadh Resort & Spa

everything was great! but the spa was closed

موظفين الاستقبال وجميع الطاقم ومساحة الغرفة والنظافه ممتازة جدا

Great and pleasant stay Very cooperative staff at reception they will cooperate like family I was amazed with their willingness to help I want to mention about special person Mr Lutfar Hossain life guard very helpful ready to help what the Peale looking for Recommend to come on Thursday evening nice less crowded

Stayed for two nights while visiting Riyadh for a conference. Overall the property is a little bit tired but room was clean and big, all the staff were very friendly and helpful and the spa/pool/gym were all very nice. Special shout out to Ridoy the padel teacher who willingly played multiple sets of padel with me and was extremely friendly and helpful. A big plus to have the padel courts and such a great instructor! Highlight of my stay for sure.

we came back to riyadn intercon hotel in albustan restaurant just to celebrate our christmas get to together with my wife cause we have work on christmas .this place still awsome the place and the ambiance of the dining area were foods you can feel the delicious of it I encourage viewers to try the intercon were the staff are also very hopitability heade by Edelman,Nano,Alfred,Mansour and chef Rowel and Christian thank you guys for your exemplenary job which diners like us are being serve with outmost service.thank you al bustan at intercon hotel riyadh ,see next visit

On the day of check in I kept seeing the room being changed in the IHG App. It was upgraded then downgraded and then eventually upgraded but not with the pool view as previously. I called reception and was reassured everything was fine. I asked about some details of their offerings due to Ramadan only to be told things that were then simply not true. Arrived late in the evening and checked in as a Diamond Elite Ambassador. I was told that the Club Lounge is not working apart from morning breakfast which would run to 11am (we later found out that this was only until 10am) but all was fine. I wasn’t given any welcome amenity since breakfast was not being served in the main restaurant and everything was closed completely during daylight hours. There was no use of a 20$ coupon, not that it was mentioned because there was nowhere to spend it. Honestly, I was a bit annoyed that they couldn’t even have the lounge open for drinks and snacks for those not fasting. I rang reception only for them to keep connecting me to room service. They didn’t speak very good English and I was constantly misunderstood. The one saving grace was due to the lack of evening lounge service they offered Iftar in the restaurant. The restaurant and food were lovely and this is something we really enjoyed. Though one night the restaurant manager phoned my room and said we have escaped without paying. I obviously wasn’t too happy about this and this is what lets the hotel down. There doesn’t seem to be any communication between staff. I asked again on check out for my welcome amenity to be told that it might be given after check out. Very poor I must say, but after I filled in a survey a manager did get back to me and sorted everything out taking care of these issues. We loved the ambience of the hotel, the room was clean and very spacious and we loved the indoor pools, they were really warm. We had a very relaxing time and did enjoy our visit despite the issues we encountered.