Hyatt Place Roa Arpt Valley View Mall

Staff friendly & helpful. Thankful for the transport to airport.

Great stay! Hannah at the front desk was so sweet and went out of her way to talk to us. She was so friendly and welcoming.

The hotel Was nice with spacious rooms. Unfortunately i am uncertain whether i will return. The staff was okay. When we first arrived at the hotel, the staff was great particularly Hannah. She was very welcoming, hospitable and professional. When we existed and returned to the property, she would always greet us. However the evening staff was not as welcoming particularly Joey. When returning to the property he questioned us as if we were not supposed to be there. Mind you he saw my daughter and son in the gym the night before. He had the same nasty attitude. My daughter asked him a question regarding gym hours. He answered with a nasty attitude like she was bothering him. The complimentary breakfast was horrible. They ran out of coffee and oatmeal. The powdered eggs tasted like powder. The houskeeping cleaned my room one time during my entire stay. I requested housekeeping twice. The first day of cleaning was good. They changed the bedding, exchange dirty towels for clean ones and emptied the trash. The second day, they gave us fresh towels only. They did not remove the dirty towels, take out the trash and left dirty coffee cups etc.