TownePlace Suites Rochester

Do not stay here this place is run down and not clean

Love the pool kids having the best of time thank you comfy rooms also...

The king bed was so ungodly hard my wife couldn't sleep in it so she had to sleep in the other room. Writing this at 4 am at hotel because my body hurts so bad laying on this concrete slab! And I have a 10hr drive starting in the morning with minimal sleep. This plain suks. Why would anyone buy a mattress like this. Place is somewhat run down but most Towne place suites are. I'm a silver elite member by the way.

We stayed at TownePlace Suites on 43rd St in Rochester, MN because I had appointments and testing at Mayo Clinic. The hotel room was well-designed - with bedrooms on either side of a pretty run down. For example, the refrigerator's bottom shelf was cracked and the restraining bars on the refrigerator door were missing. There was build-up around the shower that had not been cleaned properly over the years. There was some staining/water damage inside some of the drawers. I told the front desk about the damaged refrigerator and the clerk didn't seem to be surprised. He didn't note it as a problem, either. The refrigerator worked (kept our food cold, freezer worked, made ice). The microwave worked fine, too. We washed our dishes in the sink, but there was a small dishwasher we could have used. The kitchen was stocked with a few pots and pans, plates, bowls, silverware, etc. There was also a kitchen towel and wash cloth, dish soap and such. No can opener. The morning breakfast was warm and pretty typical hotel fare. It consisted of bland powdered eggs (sometimes with American cheese melted in/on them), sausage links and patties, fruit, cereal, muffins, juice and milk. There was a waffle maker available, too, with a long line of people using it. Thankfully, there were also lots of sauces to "fix up" your breakfast (like salsa, ketchup, syrup, etc). We saw a lot of other Mayo patients but we also saw families. We were kept up late one night because of a man yelling at his wife/girlfriend about cheating on him in the next room. I realize the hotel staff have very little control about drama happening like that. The pool has a slide/play area for kids, and there's a hot tub. We didn't use these facilities, but we went inside the humid pool area to look at them. They seemed to be clean, and there were towels provided to dry off after swimming/soaking. There's a laundry area on the 2nd floor - it's not "free laundry" as listed on some websites - it takes quarters to run your laundry. We didn't use the machines, so I can't comment on how well they operate. The cleaning staff come in every other day. This can be a problem if you have food waste in your room, but the staff were willing to let us "trade" a full bag of garbage for a fresh garbage bag. The staff were helpful in guiding us to/from Mayo Clinic, but I sensed they were tired of answering the same questions for every person who comes in the door. I imagine they deal with a lot of people struggling with pain, stress, etc. that may not be in a good mood... so that would explain their demeanor - professional, but with underlying subtle but noticeable sarcasm and tinge of annoyance. I made sure to thank them any time I had to ask a question. The yellow shuttle runs once an hour with a longer break at lunch time. The driver usually comes into the lobby to announce that he's arrived, except first thing in the morning - so make sure to pay attention if you're trying to catch the

Great experience with the suite. I loved having two bedrooms plus a common room. The beds were comfy, the room was very clean, the staff was friendly and service (particularly Seth the manager was awesome!), the breakfast was yummy and the kids had a blast at the swimming pool. We will be back and will try out the grill and basketball hoop next time!

I really enjoyed my stay at this hotel. We were in town for a basketball tournament and it worked out great staying here! The rooms are spacious and clean. There is a wonderful complementary breakfast served, and the staff were friendly. I especially appreciated a staff member going above and beyond to help me with getting ice for my daughter who was injured at a basketball game! 😊. -MLB

Quick 1 night stay at TownePlace Suites in Rochester. My check-in experiences with Seth was personable and service focused. Among other things, was acknowledged for Lifetime Titanium status (at a limited service hotel when it doesn’t even happen regularly at JW properties). I knew immediately I needed to recognize this associate with a positive review for going out of his way to make a positive difference in my day. Thanks again, Seth.

Beautiful room, big one bedroom with a kitchenette. Price was very low for a room this big and nice. Quiet and clean. Breakfast was really big with many choices. We loved this place and will stay at Townplace Suites from now on. You get an huge nice room with a kitchenette for the price of regular hotel rooms at other brands.

This hotel was dirty, cheaply built and seemed to be understaffed. We booked a 2 night stay and arrived around 8pm on our first night. On our way to the room we heard barking dogs and the hallways smelled of *********. Our room had stains on the couch, toenail clippings and hair all over the bathroom floor. There was food and garbage under the mattress, on top of the box spring. The construction looked cheap and we could hear every step people were making. The linens were thin and not clean. It was too late to find a different hotel and the staff person at the front desk was overwhelmed so we decided to wait until morning to check out. We could not stay a second night, we were disgusted. We reported everything to the front desk staff when we checked out and she apologized and gave us the managers card and told us we could call the manager on Monday. As we were checking out a person was complaining about blood stains in the room and an epi pen on the floor. Another person was complaining about the ants in their room. The charge for the second night is still being held on our credit card, even though we checked out early. I would not recommend this hotel. Cleaning standards are poor and managers are not available on the weekends to solve issues. Stay away!!