Hilton Garden Inn Rock Hill

一直都住在這個酒店，不過這一次是最失望的一次。同時為攜程點贊。酒店在沒有跟我確認的情況下認為我還要續住一天，及時發現告知攜程我已退房，攜程去溝通後，還是扣了一天房費，後來是攜程給墊的錢

Rebecca, This was by far one of the best experiences I’ve had dealing with a business! You have been kind, professional and so incredibly accommodating throughout this entire process. From beginning to end you have communicated and kept me updated. I’m so grateful for you and your staff! Thank you for everything! The shower was a success but I’m glad that’s it’s over! lol.. If we have other events or if I know of someone needing a venue for an event, I will definitely have them reach out to you at Hilton Garden Inn.

I DO NOT recommend this hotel. I drive 8 hrs from Fl to SC. I go to check in and the front desk lady was so distracted. She would ask me a question then turn around and have a full blown conversation with her coworker. Our second night at the hotel I killed a big ass ant that was crawling on the BED. Within an hour of doing that I see this big ass roach crawling into my bag. I decided to go down stairs to complain. I walked down and it was a little before 11pm. I proceed to tell the guy in the front (his name is Matt). I tell him I killed a roach in my room, he turns around and said “it’s a South Carolina thing and that type of year”. I pulled out my phone and showed him the picture and he said “that’s a palmetto bug” .. sir I am from FL I know how a palmetto bug looks and that’s not it. That is not the response you give a paying customer. His manager (Evelyn) walks in and he tells her the same thing and she said the SAME EXACT thing he said. I asked so what are you going to do?? She said I can comp your room. Okay that’s fine. The NEXT day they came in and cleaned our room and the dead roach was still there!!! Never again will I stay here.

So needless to say I had a reservation at the Staybridge Suites in Ballantyne and of course the most awful experience. After 6 hours of no room I came to the Home2 Suites in Rock Hill and Nakisha was the ultimate example of great customer service and making sure me and my family had the best service with understanding and compassion. She was phenomenal and anytime I’m in town on business or even personal I will be staying here from now on. Staybridge should take notes.

I attempted to merely edit my initial review, but I was unable to locate that option! I must give a huge shout out to the sweet young lady & gentleman who assisted us with a bathroom issue! I regret that I'm unable to recall their names but please know how much appreciated you and your team are to travelers! Much gratitude to you all!

Great stay and customer service. Loved the fast and efficient check in. Very quiet and serene location close to shopping and restaurants less than 1/2 mile away. Definitely will stay again when in the area. Close proximity to the interstate and grocery stores.

We had a great experience at this hotel. The staff were maybe the friendliest I have ever encountered and I travel a lot. The hotel itself was nice and the breakfast was extremely good (though you do have to pay but it is reasonable). Highly recommend!

I hated this place there was hair all over the floor in the bathroom it was like they ether forgot the vacuum or they forgot to clean out the vacuum. Also my mom paid extra money for a deluxe hotel and the was not what she got. I also smelled really musty

Bed very comfortable. Loved Rock Hill. Such a cute town. Very nice lobby with comfortable furniture. As a family we were able to visit our friends and relatives who were in do rooms. Lobby has a small bar, snacks, and a nice variety of drinks.